Please turn on your javascript Sherif Megahed - L2 IT infrastructure Services - ATOS Information Technology - Jeddah, Saudi Arabia

Summary

Multi-certified (MCSE, MCSA, RHCE) systems administrator with strong experience managing server infrastructures and data-center operations across Linux / Windows. Effectively plan, install, configure and optimize IT infrastructures to achieve high availability and performance.
Proven ability to create and deliver solutions tied to business growth, organizational development and systems/network optimization. Skilled problem identifier and troubleshooter comfortable managing systems, projects and teams in a range of IT environments.

Experience

Company Logo
L2 IT infrastructure Services
ATOS Information Technology
Aug 2017 - Present | Jeddah, Saudi Arabia

• Performs analyzing, diagnosing, installation, and resolution of complex desktop computer, operating system, application software and hardware technologies and associated problems.
• Provides complex technical input to the Desktop Services team and assumes a supporting role in selecting and utilizing appropriate tools and techniques for timely service delivery.
• Works independently with little to no direct supervision in analysis, design, and implementation of desktop solutions to fulfill business unit requirements.
• Provides an effective interface among users, vendors, IT partners, and consultants in evaluating technical issues and products.
• Responsible for life cycle management processes including technology procurement, refresh and disposition.
• Responsible for project analysis, design, coordination and planning for all technical components of user computing environment related projects.
• Demonstrates creativity and initiative in problem solving.

Company Logo
L2 IT infrastructure Services
ATOS Information Technology
Sep 2013 - Aug 2017 | Cairo, Egypt

• Performs analyzing, diagnosing, installation, and resolution of complex desktop computer, operating system, application software and hardware technologies and associated problems.
• Provides complex technical input to the Desktop Services team and assumes a supporting role in selecting and utilizing appropriate tools and techniques for timely service delivery.
• Works independently with little to no direct supervision in analysis, design, and implementation of desktop solutions to fulfill business unit requirements.
• Provides an effective interface among users, vendors, IT partners, and consultants in evaluating technical issues and products.
• Responsible for life cycle management processes including technology procurement, refresh and disposition.
• Responsible for project analysis, design, coordination and planning for all technical components of user computing environment related projects.
• Demonstrates creativity and initiative in problem solving.

Company Logo
Local System Engineer
GlaxoSmithKline , GSK
Apr 2012 - Sep 2013 | Cairo, Egypt

• Performs analyzing, diagnosing, installation, and resolution of complex desktop computer, operating system, application software and hardware technologies and associated problems.
• Provides complex technical input to the Desktop Services team and assumes a supporting role in selecting and utilizing appropriate tools and techniques for timely service delivery.
• Works independently with little to no direct supervision in analysis, design, and implementation of desktop solutions to fulfill business unit requirements.
• Provides an effective interface among users, vendors, IT partners, and consultants in evaluating technical issues and products.
• Responsible for life cycle management processes including technology procurement, refresh and disposition.
• Responsible for project analysis, design, coordination and planning for all technical components of user computing environment related projects.
• Demonstrates creativity and initiative in problem solving.

Company Logo
IT Service Desk
Arabtec Construction
Aug 2011 - Feb 2012 | Cairo, Egypt

• Network infrastructure building \"racks, patch panels, cabling and sec cameras\".
• Providing IT advice for purchasing department.
• Installation, configuration and troubleshooting of wired and wireless networking.

Education

Cairo University
Bachelor, Bachelors, Bachelors in Business Administration, ‎
أدارة اعمال
Percentage 69%
2010

Skills

Beginner Active Directory
Beginner DHCP
Beginner DNS
Beginner ITIL
Beginner Linux System
Beginner PMP
Beginner Routing Knowledge
Beginner Service Delivery
Beginner Switching Knowledge
Beginner Windows

Languages

Expert English
Expert Arabic