Result Oriented, Proactive and industrious professional with over 27 years of extensive hands on expertise in the areas of Information Technology among others,
Delivered operational implementation of IT Projects, policies, processes and procedures in matrix organizations.
Developed, extracted, maintained and updated Network planning, Designing, Installation and Security.
Derived an organization forward through concrete action, building skills and selling value add that increases perceived value of products and services exceptional relationship building, communication and negotiation skills.
Adapted at making subtle course corrections that have a significant impact on the bottom line Ability to add instant credibility through professionalism and command of the market and products Articulate with vision and passion.
Ability to work in both independent and collaborative work milieu trustworthy, ethical and discreet.
Planned and managed different projects. (CATI, TAM, ACDC, FOMS etc.)
Managed the Enterprise Network Physical Infrastructure, GfK Cloud, Security, Datacenter and Disaster Recovery.
Lead the design and development of ITIL/ITSM best practices, processes and tools.
Manage weekly and monthly Incident review meetings and provide data metrics to Leadership.
Installed and configured the windows 2008/2012/2016, Active Directory, GPO & SQL Servers, Office 365, DRP, Quest one active Roles, VMware ESXi Hypervisor, MacAfee ePolicy Orchestrator.
Installed and managed the STG, Confirmit, Sytel Dialer and SurveyToGo in CATI Studio.
Configured the SIP trunks with STG, controlled Checkpoint firewall & Cisco Routers / Switches.
Controlled the Datacenter and CATI Studio, TV audio measurement backup site, IT Security policies.
Managed Inventory, IT Budget, ERP, CRM, Vendors, IT Policies, SLAs.
Supported System Center Configuration Manager (SCCM), Software Asset Management (SAM), EA True-up, Jira, Confluence, application updates, OS patches, and security improvements.
- Configured and supervised the Network.
- Installed and configured the Windows 2008 Servers, Active Directory, Exchange Server, Hyper-V, Virtual Machines and Disaster Recovery.
- Installed and configured the SQL 2008 Servers, Established database mirroring
- Managed Cisco (Routers), PBX & Cisco IP-Phones, Switches, DRP and daily backup
- Installed & Managed the Mikrotik Routers and configured the VLANs
- Installed and configured the Linux VMware ESXi Server, UBUNTU and configured the VMs
- Configured Windows 2008 Terminal Services.
- Managed SITA Aircom Server, SITA Txt & ACARS messages.
Planned, Managed and implemented different IT Projects to corporate customers.
Supported and managed the team members in different projects to execute installations/configuration in Saudi Arabia.
Installed and Configured Windows, MS Exchange, SQL Servers, Cisco Products and services.
Customer profiling to ensure the most problematic areas were targeted by the IT team.
Facilitated a team approach to achieve organizational objectives, increase productivity and enhance employee morale.
Consolidated regular reports and produced guidelines to reduce duplication.
Managed public relation with corporate customers.
Designed & Installed Win NT, NetWare & UNIX Servers & Workgroup in corporate sectors.
Planned and designed Networks of different corporate customers.
PC assembling & Trouble Shooting
Software development and editing using FoxPro, PASCAL, COBOL & C lang.
Designed softwares with ORACLE using SQL.
Supervised the Labs Communicated with Novell Netware & UNIX.