Please turn on your javascript ناصر الصالح - System Administrator and IT Technical Support - Assystem Radicon - Khobar, Saudi Arabia

Summary

I am ambition and future visionary person who is always seeking to achieve his goals and dreams in personal and career life, experienced in IT field with almost 5 years, also have few experiences in sales and business fields, I always trying to become a better version of myself every time and keep hungry for learning more and go through new challenges to complete it.

Experience

Company Logo
System Administrator and IT Technical Support
Assystem Radicon
Jan 2023 - Present | Khobar, Saudi Arabia

 VMware vSphere client management (Servers, Virtual machines, Creating Virtual
Machines, Hosts, Networks, Datacenters, Datastores, Clusters).
 VMware ESXi and vCenter management.
 Creating and printing users ID access cards by using MatiCard software.
 Management of all KSA offices doors access and time attendance devices Server
(Attendance management program, ZKAccess 3.5 security system for doors access).
 Autodesk and Bentley Systems softwares management (Products installation, Licenses,
modifying Users accounts).
 Backup (Veritas Tapes Backup Exec software, Dell EMC Storage Manager Client Software)
Server.
 Managing and monitoring all KSA offices virtual Servers:
 Printers (Adding/Removing printers, Ysoft SafeQ management interface) Server.
 Anti-virus (Kaspersky Endpoint security center) Server.
 Network Licenses (WlmAdmin and CSi Netkey for Sentinel RMS 9.7, ArcGIS
license Server Administrator) Server.
 File (Share folders) Servers, DHCP Server and Active Directory Server, etc.
 IT Tickets and IT assets inventory systems management (Assystem Helpdesk portal).
 Active Directory Management (Users Accounts, Reset UA password, Enable/disable UA,
Adding/Removing Workstations (laptops, Desktops) to/From the Domain, Security and
distribution Groups, Servers).
 Microsoft LAPS (Local Admin Password Solution) for management of the Local Admin
account passwords for domain-joined computers.
 Managing Sophos and FortiGate Firewalls web consoles.
 STC Business Portal Management and STC authorized person for business services.
 Ethernet network cable tracer device.
 Dell Power Vault TL1000 Tapes library management (performing tapes rotation on weekly
basis).
 VPN authentication for the users by using Sophos firewall and set up VPN for the users by
using Sophos user portal.
 Managing Ysoft SafeQ portal for print management (Modify printers, Users print access,
Scan workflows, rules).
 Microsoft 365 Admin center for managing users Office 365 licenses and accounts.
 PRTG Network Monitor and Identifies, diagnoses, and resolves network problems.
 Perform on-site analysis, diagnosis, and resolution of complex PC's problems and network
software products for end-users and recommend, implement corrective solutions, including
off-site repair for remote users as needed.
 Managing existing and deploying new system configurations, including Windows Server.
 Design and deploy company LANs, WANs, and wireless networks, including servers,
routers (Cisco), firewalls (Palo Alto, Sophos), switches (Cisco) and other hardware.
 TeamViewer, RDC and RDM ( Users remotely support, connecting to server or list of servers
and computers).
 Maintaining and administering network infrastructure.

Company Logo
IT Associate
Ernst and Young (EY) Company
Mar 2021 - Dec 2022 | Khobar, Saudi Arabia

 IT reports and IT assets stock management.
 ServiceNow Management.
 Symantec Endpoint Protection (SEP).
 IAM Group ID (Managing distribution groups, shared mailbox access group and security groups).
 IAM Toolset (to check and verify employees details and status).
 New joiners provisioning.
 Installing company apps (resources) and setting up VPN connection on users mobile devices.
 Providing remotely support for users by using Bomgar (Beyond Trust Remote Support).
 PC components upgrade.
 Management of tape library backup.
 EY events and VC meeting rooms support.
 Fixing Hardware issues and solving software issues (Troubleshooting).
 Servers and routers migration support.
 Servers, routers, switches, panels, networks connections.
 Employee IT exit process.
 Vendors and supplier’s management.
 Responsible for all printers services and supplies including printers server.
 Active Directory (Reset passwords, unlock accounts, disable accounts, install printers, etc.).
 PCs build and PCs full configuration (Imaging, formatting, disks wiping, disk partitions, etc.).
 Ticket’s quality management.
 Company SIM cards management (Authorized to communicate with the vendor (STC) to assign and activate new SIM cards for the users
and deliver it to them).
 Microsoft BitLocker Administration and Monitoring (Retrieve drive recovery keys that can help users regain access to a computer or
encrypted drives).
 Achievements within EY:
- KPI Targets.
- Created a support technology called (Employee IT Exit Check List from) to make the employee IT exit process smoothly and
easy but with efficiency by using Microsoft Forms, power automate platform and SharePoint platform.

Company Logo
IT Service Desk Engineer
Honeywell
Sep 2019 - Mar 2021 | Dhahran, Saudi Arabia

 Build sustainable relationships of trust through open and interactive communication with customers.
 ServiceNow Management.
 New joiners provisioning.
 Providing remotely support for users by using RDCMan (Remote Desktop Connection Manager).
 Company Admin portal for (Reset passwords, unlock accounts, disable accounts, etc.).
 IT reports and IT assets stock management.
 Responsible of all printers’ services and supplies.
 Achieving KPIs goals.
 Fixing Hardware issues and solving software issues (Troubleshooting).
 Ensure customer satisfaction by providing professional technical support across the company.
 Meeting rooms support.
 Nexthink Finder to analyze IT services and queries.
 Software center for installing company programs and other licensed programs.
 Keeping track of the team’s performance to improving it.
 Monitoring Server room (switches, routers, panels, servers) and Network’s connections.
 IT support for Aramco projects and company projects warehouse.
 PCs build and PCs full configuration (Imaging, formatting, disks wiping, disk partitions, etc.).
 Company SIM cards and phones management.
 Vendors and supplier’s management.
 Recover access to an encrypted drive by using Microsoft BitLocker.
 PC components upgrade.

Company Logo
Sales Support Engineer
Khusheim For Industrial Equipment Company
Feb 2019 - May 2019 | Dammam, Saudi Arabia

 Handling and updating all GR reports.
 Monitoring and tracking all pending requests and delayed orders.
 Using SAP to update and modify the GR records in the system

Company Logo
IT Technical Support
HAKA Group
May 2016 - Aug 2016 | Khobar, Saudi Arabia

Coop Training

Education

University of Dammam
Bachelor, Bachelors, , Bachelor Of Science‎
Computer information Systems
CGPA 3.3/5
2017

Languages

Expert Arabic
Expert English

Companies Followed