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Operational Support Supervisor with experience in credit analysis, management, collections, account management, operations management, customer satisfaction, and forgery detection. Sound knowledge of credit systems, financial collections, debt management, reporting, and all related credit-based system operations. Possesses the ability to apply business insight and professional judgment. A recognised leader with the ability to understand and communicate complex information to all levels of staff. A visionary with solid experience in managing all levels of multiple operations, including budgeting and administration, creating and implementing comprehensive internal communications strategies to bring together management, employees, and clients to achieve common goals. I am looking for a challenging managerial opportunity that will make the best use of my existing skills and experience and also further my personal development and knowledge.
Assess and make decisions about customer credit applications using a range of criteria including credit score, customer payment history and customer credit - worthiness.
Create a small program to assess analysts\' credit decisions (approval, incomplete, and reject)
Participate in the daily update project of customers\' data in SIMAH system
Review the real estate valuation reports and determine the market value of the property. Verify that property match the policy of mortgage products. - Evaluation result issuance
Work collaboratively with team members to drive deals to successful funding and close
Maintained meticulous attention to detail in underwriting mortgages. Evaluated the financial strength of borrowers to determine risk and repayment capacity.
loan renewals in compliance with the Bank’s loan policies.
Check From contract
➢ Review loan applications and documents for accuracy and completeness.
➢ update of customers' data in SIMAH system
➢ Request to issue a check to the customer
➢ Receive checks from the Finance Department
Valuation Officer
➢ Review the real estate valuation reports and determine the market value of the property.
➢ Verify that property match the policy of mortgage products.
➢ Evaluation result issuance.
➢ Preparation of the annual budget and dealing with the payments of real estate appraisal companies.
• REDF Operations Officer
➢ Solve problems that related to REDF additional financing, collect outstanding amounts.
➢ Monitored the finance portfolios of REDF products.
➢ Subsidy payments to REDF customers.
➢ Prepare reports. - Coordinate with relevant department to enhance the work's procedure, system, and its
effectiveness.
➢ Reporting to the Real Estate Financing Director.
Handle 90+ calls daily, with duties including signing up new customers, retrieving customer data, s
presenting relevant product information, and canceling services
➢ Trained two new employees
➢ Assisting with Conflict Resolution
➢ answered and resolved email inquiries.
Reviewed sales performance for sales division and generated key reports for weekly, monthly, and
quarterly meetings
➢ Assessed client needs based on current objectives, supply and demand, and seasonable variables. ➢ maintaining customer relationships.
❖Key Achievement
Exceeded sales goals by more than 15% in every quarter since being hired at the company..
