Summary

Quality Management  Proven ability in implementing quality & excellence models such as ISO 9001 Quality Management Systems, Malcolm Baldridge Performance Excellence Model, Business Process Improvement & Employee Suggestion Scheme, TQM amongst others  Skilled in review of deliverables prior to passage to clients and implementation of methodologies for enforcement of project standards Admin & Facilities Management  Well versed in General Administration, Budgeting, Asset Management; Proven ability in streamlining internal & external reporting processes and implementing latest practices in operations  Render high level of Customer Service surpassing market standards and maintain healthy relationship with peers and competitors Human Resource Operations  Proven ability in implementing HR strategies aligned to organization business and growth objectives; allocating resources based on resource requirements of various department heads  Skilled in evaluating statistical data and reports, enabling employee transition across levels by restructuring organizational personnel policies and practices Project Management  Industry expert having keen understanding of Project / Client Requirements coupled with hands-on exposure in handling all phases of Project / Program Life Cycle  Adroit in conducting periodic reviews, identifying & mitigating risks, measuring metrics, tracking project progress and submitting status reporting Personal Attributes  High mentoring ability turning mediocre performers into high performing, dedicated performers  Significant contributor to organizational development, growth and strategic decision making processes utilizing outstanding management and motivational abilities