Please turn on your javascript Sanat DeSilva - Operations Manager - Shakeeb Beach Resort & Spa - Jeddah, Saudi Arabia

Summary

Top performing, Quality Focused, solutions-driven Facilities/ Compounds / Resort General Manager/ Training Manager/ Pre- Opening specialist who is great with people and delivering great customer service with experience in 6 Openings and coordinating hotel operations, customer relations and service and financial performance. Decisive and resultsndashoriented with outstanding leadership and crisis management skills. Exceptional business acumen to stand alone and make timely decisions that positively impact customer service and bottom line performance. An engaging, professional communicator with the ability to put others at ease, quickly building relationships based on mutual trust and benefit. Proficient in English, Arabic, (Spanish, French medium) Hindi, Urdu, Tamil and Singhalese. Excels in high-pressure and high-stress environments.

Experience

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Operations Manager
Shakeeb Beach Resort & Spa
Jun 2013 - Mar 2019 | Jeddah, Saudi Arabia

Overall Operations Management of the resort

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Executive Housekeeper
Holiday Inn
Mar 2010 - Jul 2013 | Riyadh, Saudi Arabia

Responsible for Hotel Housekeeping.

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Compounds Manager
Lotus Compound
Jan 2005 - Jul 2009 | Jeddah, Saudi Arabia

accountable for services such as cleaning, Housekeeping, Recreation, security and parking. responsible for making sure the surrounding environment is in a suitable condition to work. and live. Tenant relation.

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Resident Manager
Salhia Beach Resort
Sep 1996 - Jul 2009 | Jeddah, Saudi Arabia

Overall authority over the entire facility operations. maintenance, Housekeeping, rental Human resources Etc:

Education

George Washington University
Certification, Sustainable Tourism Management‎
Hospitality
Completed
2007

Skills

Expert and resolve concerns from guests
Intermediate Accounting and Financial Management
Expert Cleaning and Housekeeping
Expert Compounds Management
Beginner Concept Based Teaching
Expert Customer Satisfaction
Expert Facilities Management
Expert Good customer service
Expert Multi Units Management
Expert Repair and Maintenance
Expert Strong organisational skills
Expert Understand
Expert Willingness to listen and respond to complaints

Languages

Intermediate Tamil
Beginner Spanish
Expert Hindi
Beginner French
Expert English
Expert Arabic

Companies Followed