● A strategic professional with 14 years of experience in leading the business development, marketing, customer service and operations in Ticketing, Leisure and MICE companies
● Business/Sales Manager with experience in managing overall operations, finances & cost/budgets of branch & profit centres along with revenue targets, thereby ensuring required profitability of business operations in the area
● Possess strong personnel management skills with proficiency in generating business with team of sales personnel and ensuring their performance through products & personality trainings
● Expertise in analyzing the market trends and identifying ways to develop suitable sales & business development policies based on potential, demand & supply trends and competition
● Skilled in coordinating with cross-functional teams involving Training, IT, Finance, Logistics, HR, Merchandising, Planning & Marketing
● Achievement oriented professional with excellent people management skills and capability to manage change with ease
Key Result Areas:
● Leading Corporate, Holiday VIP Clients and MICE Department and staff & affairs of the incentive department; managing bookings from incentive house and companies
● Preparing comprehensive account plan for designated key accounts involving account set-up, on-going customer support and training on data, software & custom solutions resulting in the discovery of major up-sell opportunities
● Strategizing business solutions, developing high-levels of customer service and administering effective training programs ● Working as a SPOC for worldwide agents and own sales offices
● Managing all replies form clients and following-up for the quotations / files
● Developing new products (incentive activities and events) and adapting current programs ● Planning trainings for all operations on the ground
● Monitoring agent inspections and actual groups in-country VIP services at airport.
● Maintaining MICE databases with accurate information
● Participating in negotiations with suppliers and hotels
Highlights:
● Augmented revenue by 07% and market share by 15% through the implementation of 12-15 % strategies
● Identified target markets and established successful plans to develop them, thereby bringing in SAR 2.3 Million worth additional revenue
● Led a team of 10 sales executives in a promotional campaign that resulted in increased sales of SAR 7Million and the company exceeding its annual sales targets by 12 %
● A strategic professional with 14 years of experience in leading the business development, marketing, customer service and operations in Ticketing, Leisure and MICE companies
● Business/Sales Manager with experience in managing overall operations, finances & cost/budgets of branch & profit centres along with revenue targets, thereby ensuring required profitability of business operations in the area
● Possess strong personnel management skills with proficiency in generating business with team of sales personnel and ensuring their performance through products & personality trainings
● Expertise in analyzing the market trends and identifying ways to develop suitable sales & business development policies based on potential, demand & supply trends and competition
● Skilled in coordinating with cross-functional teams involving Training, IT, Finance, Logistics, HR, Merchandising, Planning & Marketing
● Achievement oriented professional with excellent people management skills and capability to manage change with ease