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* deal directly with customers either by telephone or emails
* respond promptly to customer inquiries
* handle and resolve customer complaints
* obtain and evaluate all relevant information to handle product and service inquiries
* provide insurance pricing information
* perform customer verifications
* set up new customer accounts
* process orders, forms, applications and requests
* direct requests and unresolved issues to the designated * keep records of customer interactions and transactions * record details of inquiries, comments
* maintain customer databases
* communicate and coordinate with internal departments
* follow up on customer interactions
* provide feedback on the efficiency of the customer service