Please turn on your javascript Alaa Badawood - Sr. complaints officer - Bupa - Jeddah, Saudi Arabia

Summary

General Experience at Customer Service amp Relations.

Experience

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Sr. complaints officer
Bupa
Jul 2017 - Present | Jeddah, Saudi Arabia

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Customer care officer
The General Authority of Civil Aviation
Jan 2016 - Jul 2017 | Jeddah, Saudi Arabia

Supervise Saudi airports and follow-up with GACA customers and Executive office members, respond to their inquiries, requests, complaints and escalate their suggestions to the main departments.

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Customer Relations Officer
Namariq Co
Mar 2012 - Dec 2016 | Jeddah, Saudi Arabia

Build and maintain relationships with customers, working with assigned clients to make sure that they are satisfied with our services and products, analyze and prepare monthly reports on the type of queries, requests and suggestions and clients feedback.

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Call Center agent
Zain Company
Jan 2008 - Jan 2010 | Jeddah, Saudi Arabia

Interact with customers to process their orders, provide them information about our products and services, online inquiries, and resolve their issues Via Calls and live chat service.

Education

University of Ottawa
Diploma, English program‎
English
Completed
2012

Skills

Expert Actuate Report
Expert C Level Negotiation
Expert Conservation Awareness
Expert Coordinate Meeting
Expert Data Access
Expert eCRM
Expert Focused Service
Expert Inbound Call Handling Skills
Intermediate Legal Affairs Management
Expert Production Quality Monitoring
Expert Quality Control Processes Command
Expert Relationship-Building Skills
Expert Retail Products Knowldge
Expert Retail Sales
Expert Social Media Coach
Expert Spaced Repetition Learning
Expert Tea Meaking
Expert Written Presentation Skills

Languages

Expert Arabic
Expert English

Companies Followed