Please turn on your javascript NOUF ALSHARIF - Support unit associate - SAED INTERNATIONAL For ISTIGDAM - Jeddah, Saudi Arabia

Summary

Having a 5+ years Administrative Assistance experiences, customer service, Sales, while maintaining the utmost confidentiality, makes me an excellent candidate for any customer service-related roles or other positions in Banking.

Experience

Company Logo
Support unit associate
SAED INTERNATIONAL For ISTIGDAM
Sep 2018 - Jan 2022 | Jeddah, Saudi Arabia

Company Logo
Account Manager (customer service)
SAED International n
Feb 2018 - Jul 2019 | جدة, المملكة العربية السعودية

Company Logo
Alkimam Holding
Bayt Alebaa
Aug 2017 - Aug 2018 | Jeddah, Saudi Arabia


Customer services

Company Logo
Customer Service
Casablanca Grand Hotel
Aug 2016 - Aug 2017 | Jeddah, Saudi Arabia

Casablanca Grand Hotel is one of the best 5-stars hotel open in Jeddah. My main job is a Guest Service Center in Sales department my main responsibilities includes
• Answers incoming calls.
• Directs call to guest rooms, staff, or departments through the switchboard.
• Places outgoing calls.
• Receives guest messages and deliver the same to the guest.
• Logs all wake-up call requests and performs wake-up call services.
• Provides information about hotel services to guests.
• Understand the telephone operator board and Opera system.
• Knows what action to take when an emergency call is required.
• Contact the guest after departure to see quality service and take a simple questionnaire
• Assists in reporting telephone equipment or service complaints and problems.
• Cooperate with Casablanca Travel & Tourism Office and offer their offers to customers .

Company Logo
Help Desk Agent
EFS-KAUST
Dec 2015 - Mar 2016 | Jeddah, Saudi Arabia

As Help Desk Agent, at King Abdullah University of Science & Technology, Thuwal, main responsibilities including
o​Receive problems and determine the degree of seriousness and send them to the service provider to solve them in a timely manner requirements.
o​Informs clients by explaining procedures; answering questions; providing information.

Education

King Abdulaziz University
Bachelor, Bachelors, , بكالريوس‎
CGPA 3.2/5
2010

Skills

Intermediate Customer Service Certification (CBP) 
Expert Handling Assignments

Languages

Expert Arabic
Expert English

Companies Followed