Highly personable customer focused professional with 4+ years of experience in Retail Bank. Consistently
achieved record-high customer satisfaction ranking.
Respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to customer
service as a key driver of company goal attainment. Lead by example and ensure the execution of all service and quality
As a RM of Special Assets Managemnt Group i have To conduct regular review of the NPL’s accounts, negotiations and follow up with customers / lawyers / courts and other agencies whenever required.
Ensure achieve desired targets both qualitative and quantitative. Team management at different levels to maintain a smooth workflow.
Development of Restructuring / rescheduling Schemes and Settlement plans in order to maximize recovery and reversal of provisions.
Submission of information to external agencies i.e. NAB / FIA.