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I am seeking a-position at a-company or organizations where I maximize, 6 + years of operation, information technology, operation and training experience. Furthermore, I am planning operation management position where I can use my technical skills and experience to increase the solution for the troubleshooting and apply all my five years of manage services experience. As well as, to effectively participate in the growth process of the companies that I worked with it because, I have a good capacity to Facing challenge and working under pressure. Finally, I have the profound desire to develop myself and skills and adding my personal touch in the way of doing things.
1- Mange fiber infrastructure operation and maintenance of the respective network and it’s associations element guided by the objective of maintaining constannt availabilitu
2- Manage controling the scope of outsourcing contract with remit of supervision to sure the MNS vendors delivery services as per the stipulated SLAs/KPIs
3- Aatend all Handover PAT to be sure of all equipment to get Site survey & Quality inspection
4- Follow PMR (Prevention maintenance Report ) and access permiate .
Achievements
Ø "Set up a troubleshooting handling procedure that reduced a complaint resulting in customer satisfaction and increased subscriptions at The service.
Ø Trained and supervised both permanent and temporary staff. By create database and compilation of all previous data and experiences on the project, which was a key reference for the development of the performance of employees.
Key responsibilities:
1- Assist the support team in root cause analysis and troubleshooting issues related to IPTV infrastructure, in order to accurately isolate the cause and provide working solutions.
2- Manage on-going vendor related technical escalations through to completion.
3- Define and optimize an integrated monitoring structure aimed to detect potential issues related to the IPTV systems.
4-Act as technical leader for IPTV projects.
5-Help Desk Troubleshooting Acknowledge, classify and take the priority for the issues. Also, Keep communication with customers who requested the issues and give the feedback and Ensure of report quality and Send it timely
Achievements
Ø Build a barcode and edit at the application on our devices resulting improved to our staff by ease of use and insert of information.
Ø efficiency and adaptability to changing order codes and regulatory requirements. Key responsibilities:
1. Assess infrastructure on a regular basis to ensure it continues to meet necessary demands.
2. Manage daily operations of the IT department
3. Develop new strategies and IT procedures to increase efficiency, enhance workflow and improve customer
satisfaction
4. Coordinate the needs of in-house IT experts and remote employees, vendors and contractors
5. Protect customer data from outside infiltration through encryption, secure data storage and other necessary
means
6. Assist with the installation of new hardware and software and help train employees on its use
7. Manage and oversee departmental quotas with Offer suggestions for possible upgrades and changes within the
IT department
Achievements
Ø open more then 40 bank account daily and solved their concerns.
Ø Served customers in a positive way, receiving customer service award in the 2015 .
Ø Improve and test the system used by conducting a lot of tests before the official launch
Key responsibilities
I have been working at GULF INTERNATULATION BANK (GIB) as store agent I assist the customers in sending them to the Bank's banking operations, such as debit and deposit systems, dealing with smart cards, account disclosures and loan systems available such as a personal loan or car and guarantees that the customer is committed to when the loan is issued and I always ready to respond to any inquiries by the custome
Achievements
Ø Implemented summer training program to many student to gain international certificate (Cambridge) that increased knowledge of IT resources and improved them.
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Key responsibilities:
§ Trainerforallcoursesandcomputercoursesforallstages.
§ Microsoft Office, Windows Platform and computer Hardware maintenance. § World Wide Web / Internet usage and social networking.
Achievements
Ø Improved customer satisfaction by demand for more new productivity program . Key responsibilities:
1. Fully responsible for all aspects of all guests withe Support and work with all departments in all aspects of running this hotel.
2. Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.
3. Participate in the preparation of daily reports through coordination with services for the guests and Participate
In the preparation of future plans for the work of the hotel.
