Please turn on your javascript Rayan Abduljawad - Commercial operator  - Renfe . Haramain Railway - Madinah, Saudi Arabia

Summary

   I carry more than ten years of experience in fields of Hospitality, customer services and commercial operations. In application of highest standards of customer services,  operation, security and safety for team work and customers.
   I carry a certificates from the Saudi Real Estate Institute in facilities management, real estate marketing, owners union (real estate manager), real estate brokerage and real estate finance. I hold certificates and experience in coaching and training of trainers TOT.
   My principles and aspirations to move forward by making use of and benefiting from my knowledge and experience in developing myself and companies in order to increase income and  Customers Loyalty.


Projects

The opening of the Haramain train project

Experience

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Commercial operator 
Renfe . Haramain Railway
Nov 2017 - Present | Madinah, Saudi Arabia

Passenger and ground services. Assistance in booking, waiting, boarding, train, and schedule, according to the daily schedules of the company

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Customer Services Manager 
ALDAR Hospital
Jul 2017 - Nov 2017 | Madinah, Saudi Arabia

Customer Service Management. Management of the Telecommunications Center. Management of the Internal Communications Center. Manage queries

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Customer Service Supervisor 
Arabian Centers
Jan 2016 - Jul 2017 | Madinah, Saudi Arabia

Opening of the mall. Processing the mall to receive customers. Solve customer problems. Send daily reports. Send weekly reports. Send monthly reports. Preparing the mall for national antiques. Preparing the mall for religious events. Preparing the mall for events. Customer reception. Linking management, customers and stores within the mall. Facilitate the work of contractors inside the mall. Maintain the required level of company. Maintain the standard level of funding. Show the aesthetic aspects of the Mall. Development of the mall.

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Supervisor reception, executive roles
Dalla
Apr 2011 - Dec 2014 | Madinah, Saudi Arabia

VIP reception. Processing of place of residence. Processing of arrival dates. Flight processing to and from the airport. Facilitate hotel accommodation. Customer demand. Follow-up staff. And distribution of tasks. Processing the work period between delivery and receipt. Shutdown accounts end work.

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Safety Officer
Al Dosari Contracting
Jan 2010 - Feb 2011 | Yanbu, Saudi Arabia

Construction sites and issuing building and construction permits from ARAMCO refinery to maintain the safety of the site and the safety of the establishment and the safety of the workers supervising more than 70 workers and 7 supervisors and project manager in several locations in the Saudi Aramco refinery.

Education

Saudi Real Estate Institute
Facilities Management
Completed
2020
Allison
Diploma, ‎
Operating Manger
Completed
2020
University of Arizona
Diploma, ‎
English As A Second Language
Completed
2016
Ibn Hayyan High School
, ثانوية عامة‎
High School Science Section
2005

Skills

Expert Computer Management
Expert Crowd organization
Expert Distribution of tasks and supervision
Expert Evacuation and first aid
Expert Property Management
Expert Real Estate Finance
Expert Real Estate Marketing
Expert Real Estate Sales
Expert Team Work
Expert Work under pressure and face an audience

Languages

Expert English
Expert Arabic