Proficient in Computer Hardware such as repairing and assembling DELL, HP, IBM & LENOVO, Desktop, Laptop, Notebook & Software Troubleshooting such as Installation, Upgrading/Downgrading Operating System (Any Windows, MAC, Linux) & Software Applications.
Familiar in Windows Server 2008 (ICT), Active Directory, Group Policies, Security (Antivirus), Network Installation (Cabling).
Familiar in ERP (SAP), Microsoft Sharepoint, VMWare.
Client imaging, Partition Hard Disk and Back up Files.
Knowledgeable in MS Office (Word, Access, Excel, PowerPoint, and Outlook).
Knowledgeable in Network and Internet Applications.
Knowledgeable in Remote PC (TeamViewer, VNC, Remote Desktop).
Installation of Any kind of Printer, Copier, Fax, Projector & LCD’s.
Basic knowledge in Android, IOS mobiles.
Email Support, Any kind of Database and Application Used in BPO company, ICMS, HPSM.
Modem, Switch, Hub, and Router configuration.
Knowledgeable in Programming (Visual Basic .Net, C++, C language).
Language Spoken & Writing English, Arabic and Tagalog.
Can Work Under Pressure and Easily Adjust to Different Work Environment.
Dedicated Hardworking, Loyal, Determined, Honest, and willing to be Trained.
Desktop Support Engineer
(September 2012 – June 2015)
Installing and Configuring Printer and Computer Systems.
Troubleshoots University Programs and Applications.
Installing, supporting and maintaining hardware and software.
Files Retrieving and Recovery.
Managing Email, Anti-spam and Virus Protection.
Setting up user accounts, permissions and passwords.
Ensuring the most cost-effective and efficient use of Computer.
Network Cabling Installation and Node Assigning.
Preventive Maintenance of Laboratory.
Creates Daily Trouble Reports (Solved & Unresolved).
Analyzing and resolving faults, ranging from a major system crash to a forgotten password.