Please turn on your javascript Jano Ghanimeh - Country Operations Manager - GNC - Riyadh, Saudi Arabia

Summary

I'm Lebanese citizen based in Saudi Arabia since 2009 , interested in professional development. I have extensive experience in Retail / Sales Operations and Distributions : Consumer Electronics #FMCG #F&B #Café

Ease and willingness to learn , good interpersonal relationship skills , I consider myself a responsible , creative,organized, excellent and effective leader with initiative and punctuality. I accept with pleasure the challenges andgoals that the organization could assign me , with good handle of the interpersonal relationships with employees ,clients and partners , including ability to work under high pressure and develop teams , so as to solve problemsefficiently . Interest in professional development , extensive experience in retail operations and distributions ,Consumer goods & Electronics #FMCG #Food & Beverage.

Projects

BAFARAT LUXURY Cafe Flagship
Zonik

Experience

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Country Operations Manager
GNC
Jul 2017 - Present | Riyadh, Saudi Arabia

GNC is one of the largest global specialty retailers of health and wellness products including vitamins, minerals, herbal and specialty supplements, sports nutrition products and diet products. Diversified multi- channel business model including owned-retail locations, franchised-retail locations, store-within-a-store,E-Commerce/Online, wholesale distribution and strategic product partnerships. ARMAL has been GNC’s franchise partner in the Gulf Countries and Lebanon since 1991.
Currently ARMAL operates in 7 markets and has a store base in excess of 83 store locations in Saudi Arabia, Kuwait, Oman, UAE, Bahrain and Lebanon.

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Head of Retail Operations & Distribution
BAFARAT
Jun 2015 - Dec 2016 | Jeddah, Saudi Arabia

Bafarat was established in 1952. We are proud to offer a large range of the very best coffee, spices & herbs. www.Bafarat.sa @Bafaratarabia instagram

Reports to: CEO

Lead, manage and control the regional sales, stock and team for all retail stores + Luxury flagship coffee shops, located in Mekkah, Medinah, Jeddah & Riyadh, including distribution in Danube, Bin Dawood, Manuel Supermarkets...

Responsibilities:
Recruiting and training all baristas and waiters based on Illy Italian brand standards, dealing with suppliers.
Menu food and beverages creation and pricing:

• Bakery / Sandwiches / cookies / cakes / Cheese cakes / coffee...
• Food storing / items expiry dates / reduce wastage\'s
• Hygiene ( Ecolab ) and pest control.
• Controlling cost for food & non food items
• Health certificates cards
• Customers satisfactions & reservations
• Marketing plans, campaigns and social media

Sales Team Management:

• Set individual sales targets with sales team.
• Co-ordinate sales action plans for individual sales people.
• Oversee the activities and performance of the sales team.
• Ensure sales team has the necessary resources to perform properly.
• Monitor the achievement of sales objectives by the sales team.
• Evaluate performance of sales staff.
• Provide feedback, support and coaching to the sales team.
• Assist with the development of sales presentations and proposals.

Business Development:

• Develop a business plan and sales strategy for the market
• Ensures attainment of individual company sales goals and profitability.
• Prepare action plans for effective search of sales leads and prospects.
• Initiate and coordinate development of action plans to penetrate new markets.
• Maintain accurate records of all pricing, sales, and activity reports.
• Track, collate and interpret sales figures.
• Forecast annual, quarterly and monthly sales revenue.

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Sales Support Manager
Integrated Distribution Solutions - SAMSUNG KSA ( Al Fozan Holding group )
Jan 2012 - May 2015 | Khobar, Saudi Arabia

Authorized Distributor of Samsung Mobiles and Tablets ( Al Fozan Holding Group )

Reports to: National Sales Manager

Leading and supporting a team of area managers and sales supervisors with their sales representative to achieve business target in each region, which include revenue, collection, product coverage, customer’s numbers and volume growth.

Principal Responsibilities:
- Team Management
- Sales Analysis
- Sales Targets
- Collections
- Sales Process Control
- New Products and Market intelligence
- Develop quarterly / annual sales
- Achieve distribution including volume and value objectives
- Ensure 100% coverage of planned volume-weighted IR customers by region
- Implementation of HHT
- Effective route plan, call frequency, call time, call steps and in-store presence
- Route riding, daily reviews and reports
- Contribute on price positioning and channel promotions
- Cash and credit management as per company policy

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Retail Manager
ZAIN ( In partnership with AL Fozan Group )
Jan 2011 - Dec 2011 | Riyadh, Saudi Arabia

In partnership with Al Fozan Holding Group
Zain is a leading telecommunications operator across the Middle East providing mobile voice and data services to over 45.2 million active customers as of June 30, 2016. Zain operates in Bahrain, Iraq, Jordan, Kuwait, Saudi Arabia, Sudan and South Sudan. In Lebanon, the company manages \'touch\' on behalf of the government. In Morocco, Zain has a 15.5% stake in Wana Telecom, now branded ‘INWI’, through a joint venture.
www.sa.Zain.com

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Store Operation Manager
ZONIK ( Al Fozan holding group )
Apr 2009 - Jan 2011 | Riyadh, Saudi Arabia

Sister company for eXtra (United Electronics Co.) - Al Fozan Holding Group

We are a distribution company that was created to meet the increasing demand in telecom, mobiles, and consumer electronics sectors serving all the customer segments in the Kingdom of Saudi Arabia . ZONIK is one of the top authorized distributors of Nokia in Saudi Arabia along with Zain Telecommunication, Philips, Vestel, Samsung, Apple, OSN, Jazeera Sport, and Abu Dhabi Sport www.Zonik.com

• Develops and implements store operating plans, policies and procedures in line with corporate branding in order to achieve and exceed sales and profitability objectives.
• Ensures the effective implementation of plans, policies and procedures through leadership of the store team (setting and objectives, managing performance, developing and motivating employees), in order to ensure the highest levels of performance are achieved.
• Manages annual allocated budget by managing expenditure up to set limits, optimizing and reducing costs where possible and reporting variances versus budget, in order to ensure effective store cost management.
• Develops and maintains good working relationships with external suppliers and back office departments, in order to support the smooth operation of the store.
• Manages order placement activities in order to maximize sales and meet stock performance objectives.
• Ensures all ranges are effectively merchandised in line with brand image and standards.
• Ensures cash management policies and procedures are followed and cash registers are accurately reconciled.
• Solves critical store operational problems including customers\' complaints, in order to ensure operational effectiveness and to increase customer’s satisfaction.
• Prepares management information reports on store performance in order to ensure that the brand manager has the relevant information needed to support operational decision-making.

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Floor Manager
Virgin Megastore
Jan 2004 - Feb 2009 | Beirut, Lebanon

Virgin Megastore is a global leader in retail entertainment with over 40 stores throughout the Middle East. Since its establishment in the KSA in 2008, Virgin Megastore set an unbounded target of expanding its product selection lines to fulfill to growing trends that are eminent for the region.
A one-stop shop for all your entertainment needs, not just music, not only movies. Virgin Megastore offers a wide range of products, including CDs, DVDs, Books, Electronics, Multimedia, Games, Accessories, merchandise computers, Tickets and a whole lot more...
http://www.virginmegastore.me

Leading a team of sales representatives for five departments:
Multimedia - Electronics - MacZone - Photos and Mobiles

Responsibilities:
- Communicate and achieve monthly and annual targets - Organizing special promotions, displays and events
- Have awareness of market trends
- Ensuring appropriate retail standard
- Ensure adequate customer satisfaction
- Dealing with staffing issues
- Training and Development
- Generate Sales to achieve monthly sales Targets.
- Develop strategic selling techniques and new ideas.
- Follow up with the customers for after sales services

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Inventory Control Supervisor
Le charcutier
Sep 2001 - Jan 2004 | Beirut, Lebanon

One of Lebanon’s largest and most successful supermarket chains.
www.Lecharcutier.com


- Processing information: entering, transcribing, recording, storing, repricing and transfers between stores
- Ensure incoming product is receipted and managed appropriately
- Monitor cyclic stocks checks
- Ensure integrity and accuracy of the stock management system
- Manager control measures to ensure mistakes , inaccuracies and discrepancies are highlited , addressed and
resolved

Education

Lebanese University
Bachelor, Bachelors, , MANAGEMENT INFORMATION SYSTEMS‎
MANAGEMENT INFORMATION SYSTEMS
Percentage 100%
2004

Skills

Expert Account Management
Expert Accounts Administration
Expert Apple Specialist
Intermediate Beverage Knowledge
Expert Brand Development
Expert Brand Management
Expert Business Analysis
Expert Business Development Process
Expert Business Intelligence
Expert Business Operations
Expert Business Process Command
Expert Business Process Improvement
Expert Business Relationship Management
Expert Business Strategy
Expert Capacity Planning
Intermediate Coffee shops
Expert Consumer Electronics Knowledge
Expert Consumer Goods Knowledge
Beginner Dietary supplements
Expert Distribution
Expert Distributions Strategies
Expert Fast-Moving Consumer Goods (FMCG)
Expert Gynecology Consultancy
Expert Handling Assignments
Intermediate Hospital Knowledge
Intermediate Hospitality Management
Expert Information Technology Command
Expert Informtion Collection
Expert Lead in
Expert Leadership Development
Expert Machine Maintainence
Expert Negotiating in business
Expert Nutrition Management:
Expert Operations Management
Expert P&L Management
Expert Performance Management
Beginner Pharmaceutical Industry
Beginner Pharmaceutical Sales
Expert Product Development
Expert Quality Management
Expert Record Keeping
Expert Restaurant Management
Expert RESTful APIs
Expert Retail
Expert Retail Sales
Expert Sales Acquisition Skills
Expert Sales Management
Beginner Sports Nutrition

Languages

Expert French
Expert Arabic
Expert English

Companies Followed