Receiving and processing of loan openings, closing and rollovers.
• Archiving operational loan files for rollovers and drawdown.
• Reporting of loan process for rollover.
• Loan settlement

•  Provides instructions to group of people.
•  Review the day-to-day operations.
•  Create reports on team’s progress.
•  Follow-up customer technical issues.
•  Follow-up customers’ cases that provided by contact center agent
•  Responsible for group attendance.
•  Staff evaluation.

• Contact customer via social media
• Contact customer by phone, chat and email
• Provided response and resolved customer inquiries
• Calling customer after resolved their case

Prepare patients and review their payment for discharge.