Please turn on your javascript Essa - Human Resource Business Partner - stc - Riyadh, Saudi Arabia

Summary

To be a part of a highly professional team, to seek greater challenges and more responsibilities to apply the knowledge attained from my previous work experience and widen it

Projects

Create And Develop the Succession Planning
Development STC website for Business

Experience

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Human Resource Business Partner
stc
Oct 2017 - Present | Riyadh, Saudi Arabia

<p>HR- OD</p>
<ul>
<li> Administer surveys for analyzing salary structure, grading methodology, employee engagement, internal,customer satisfaction and leadership performance ,</li>
<li>validity and justification and propose changes to organization structure and submits recommendations to management for approval.</li>
<li>Develop job descriptions for all new roles, job evaluation and analysis exercise in coordination with relevant stakeholders.</li>
</ul>
<p><strong>HR- people development </strong></p>
<ul>
<li>Coordinate with line managers to assess and analyze</li>
</ul>
<p>their employees training needs, develop training</p>
<p>Partnering with other specialists and managers to ensure</p>
<p>alignment and linking of succession plans with other</p>
<p>initiatives</p>
<ul>
<li>Administering Performance Management cycle</li>
</ul>
<p>including, Objectives Sittings,.....</p>
<ul>
<li>Designing and developing the Succession Planning</li>
</ul>
<p>Program and update</p>
<p><strong>HR- Operations </strong></p>
<ul>
<li>Executing recruitment activities related for business</li>
<li>Providing support for Business (request and inquiry)</li>
<li>HR Report :Providing HR Administration Reports such as (New Hire Budget/Analysis,Turnover,Paid Leave Analysis )..</li>
</ul>

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Senior Business Analyst
Saudi Telecom Company
May 2016 - Oct 2017 | Riyadh, Saudi Arabia

<ul>
<li>Developing and implementing customer experience programs</li>
<li>Supporting to perform root causes analysis on sub-performance issues and proposing corrective measures for processes, SLAs, systems.</li>
<li> Monitoring quality of complaints resolution across the complaints channels.</li>
<li> Analyzing customer complaints by many different channels and systems  </li>
<li>  Identifying top issues ,improvement opportunities across different dimensions and determining root causes </li>
</ul>

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Zain KSA
Help Desk Specialist
Jun 2014 - May 2016 | Riyadh, Saudi Arabia

evaluates the performance of the Tickets SLA and OLA Documents, tracks and monitors SLAs and OLAs to ensure accurate and timely resolution Follow up customer issues with Technical departments, accelerate the resolution. Makes sure the focus is always on delivering customer needs Utilizing customer service and public relations techniques in responding to inquiries and complaints Learns, thinks, reacts quickly Generates help desk performance and metric reports for the Tickets in each statues

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Services and Operations
Saudi Electricity Company
Aug 2006 - Oct 2013 | Riyadh, Saudi Arabia

Monitor the work of the generators through distribution control system ,type daily report
, Coordinate with other department in operational processes and arrangement with ECC need of network

Education

Arab Open University
Bachelor, Bachelors, BCS/BS, bachelor‎
Information Technology
CGPA 2.3/4
2013

Skills

1 yearData Analytics
1 yearsolving problem

Languages

Expert Arabic
Intermediate English