Qualified senior IT professional with over 16 years of experience in managing IT operations in diverse roles across the organizational hierarchy.Explore challenging top management assignments with a professionally managed organization
• Spearhead team efforts in end to end management of Data Centers in compliance to organizational policies and procedures.
• Render operational expertise in identifying, testing, certifying products required for infrastructure and guide Datacenters staff to provide outstanding services aimed at enhancing client satisfaction.
• Focus on enhancing operational efficiency by optimizing resource utilization and implementing various process improvement initiatives.
• Develop and implement strategies with business partners and operation teams to align operational roadmaps to business requirements.
• Coordinate with the other IT team management to enable knowledge sharing and alignment of standards aimed at enhancing service quality and client satisfaction.
• Evaluate team performance and render productivity enhancement feedback. Organize training sessions for team members based on identified training needs.
• Prepare and present various status reports for the senior management and other stakeholders to enable effective decision making
• Coordinate with the other IT team management to enable knowledge sharing and alignment of standards aimed at enhancing service quality and client satisfaction
• Involved in management and support of day to day information security administration and provide technical and problem support to internal users & Be sure to regularly test IT systems for vulnerability
• Focused on development, maintenance and distribution of information security related policies, standards, guidelines, & procedures.
• Managed implementation of information security procedures / projects throughout the bank in compliance to project SLA parameters.
• Managed a lean team providing systems, network, end-user and technical support across the company.
• Maintained desktop applications, local area networks, IT security and telecommunications.
• Guided administrative & technical staff in managing day to day business transactions.
Focused on enhancing system uptime by effectively resolving issues and conducting preventive/ breakdown maintenance & in charge of the network and a number of servers there ..