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A reliable and capable with experience of providing advice and practical assistance and resolving a customers technical problems via telephone, e-mail and one to one via the IT help desk and coordinating duties
Currently looking to join a suitable organization that rewards hard work and offers good opportunities for career development and allow me to continue to develop my knowledge and potential.
• Website Content creation in Arabic & English by Wordpress program.
• Adding product to SHAKL shop with description in both Arabic & English languages
• Taking responsibility to run SHAKL social media
• Take part in designing and operating of blog page.
• Help in Designing Booklet, Packaging, events posts, social media posts.
• Using help desk system to open tickets for the problems in Oracle, and follow them with IT team and users to change the status.
• Solve the problems in the system such as: adding job titles, messages that appear to users and many others.
• Building Reports.
• Extract reports and letters from system.
• Attending meetings to analyze system and solving problems.
• Coordination with administrator’s advisers and IT team in checks in case of new solutions which applied in the system.
• Design and print business cards for the employees.
