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IT Technical Specialist with more than two years of experience in technical support, ensuring all end users are receiving the appropriate assistance. Responsible for the IT infrastructure, handling IT procurement, writing the IT policy and procedure manual.
Obtaining Master of Enterprise Information Technology while working to gain knowledge and provide more high-quality work, during that I have developed an excellent eye for detail, due to the high demands of assignments and research.
As a result, I am able to work under pressure, especially when balancing my educational workload with my regular daily work.
• Monitor and maintenance of IT infrastructure.
• Users support.
• IT procurement and maintenance coordination with vendors.
• Support IT budget preparation.
• Keep track of all IT costs and expenditures.
• Maintain up to date records of all IT equipment, agreements and licenses.
• Manage the Microsoft Office 365 infrastructure.
• Support and manage security services.
