NCC Manager responsible for 3 leaders, 5 Seniors, and 20 Agents handling (Inbound calls and Outbound calls) in (customer service, requests, complaints, back office, quality, training, satisfaction survey, social media and website).

Currently working as National Call Center Manager handling 7 leaders with 160 agents (Customer Service-Inbound calls & Requests)

Managing 2 female supervisors with 12 female agents working (all the Outbound calls, marketing, sales, after sales, complain appointments, digital, collection) and 2 agents working (Inbound calls)

Managing 1 male supervisor with 7 male agents, 1 female supervisor with 7 female agents who do surveys to follow-up with the satisfaction of the customers in sales and services + 8 female Operators agents.

Supervising 8 agents who do surveys to follow-up with the satisfaction of the customers in sales and services.

Worked as a contact center for many projects:
- DSP Support: a call center for the service center in all the 7 bridges and hotels in Makkah and the big watch of king abdullah.
- DSP “Digital Solution Provider”: Telemarketing for the company.
- Hasoub Company: a call center for customer service, service senter, operator, sales, survey and makes customers report “daily”.
- Maktab Company: a call center for customer service and sales.
- MeMega Company: a call center for customer service, telesales, website sales, service center and survey.
- Saudi Airlines Co-operation company: a call center for a customer service.

Worked as a team leader for (NCB project: it’s about master cards: Falcon, Prepaid, Qitaf and Forsan) makes inbound reports “daily, weekly and monthly” outbound reports “daily, weekly and monthly” and quality report “monthly” attendance report “monthly”.

call center for a customer service, support and telesales in 2 lines Arabic and English.

Worked as a telemarketing in customer relation section.