Worked in Public Relations Department.
• Manage information.
• Prepare agendas and conduct research.
• Prepare or edit organizational publications for internal and external audiences, including employee newsletters and stockholders\' reports.
• Dealing and communicating with firms and interest groups within the organization’s industry.
• Establish and maintain cooperative relationships with representatives of community, consumer, employee, and public interest groups.
• Promote products and services through public relations initiatives.
• Copy Edit, proofread, and revise communications.
• Develop marketing communications campaigns.
• Create marketing and promotional materials, both print and electronic

• Listen and respond to customers’ needs and concerns
• Provide information about products and services
• Take orders, determine charges, and oversee billing or payments
• Review or make changes to customer accounts
• Handle returns or complaints
• Record details of customer contacts and actions taken
• Research answers or solutions as needed
• communicate and coordinate with internal departments
• provide feedback on the efficiency of the customer service process
• manage administration