Please turn on your javascript Finney Philip - Analyst - Allstate Solutions Pvt Ltd - Pune, India


Having 6 years of Experience in Property & Casualty Insurance

Currently I am responsible for: Auto Claims Operations
I am a Certified Process Trainer & a Quality Controller

I love working with Microsoft Excel, Presentation, Dashboard, Process Flow Chart

I believe Customer Satisfaction is everything for my Industry
Therefore, I manage to complete my assignments before the deadlines.

I am a team player who can Outperform
during the time of stress


Management Trainee at Steel Authority of India Limited


Company Logo
Allstate Solutions Pvt Ltd
Feb 2015 - Present | Pune, India

Operations Responsibilities:
 Conveyed Insured about the position of Subrogation.
 Inquired the Police report for various Loss types using Lexis Nexis.
 Attached the police reports into the claim.
 Reported the policyholder details into Massachusetts Rating Board website.
 Conveyed Salvage situation to Third Party Claimant.
 Validated and Updated the Vehicle Information and Participant Details
 Reviewed the Police Reports, made updates in the system
 Transited the Pilot process smoothly and made the team move into live phase

Trainers Responsibilities:
 Published Team Dashboard on a daily basis using Tableau Report
 Responsible to make Demand and capacity tracker on a daily basis.
 Responsible to conduct Team Huddles to discuss the challenges & Updates.
 To improve the performance of bottom quartile Team Members with Training.
 Designed Process flow charts using Microsoft Visio.
 Collaborated Query Tracker and Error Tracker which led in surge the efficiency and quality.
 Created reports from SharePoint for further analysis like Productivity, TAT & Utility calculation.
 Produced Key Stroke documents for 7 sub process.
 Generated Daily Report in Excel and reported it to Lead.
 Communicated process changes to the team
 Attended Audit calibration
 Conducted Training Sessions for New Joiners, PKTs for the Team.
 Hold meetings with the onshore SMEs to review updates

Internal Auditor:
 Performed Quality checks internally using approved QC parameters.
 Reported the QC results to the team members & TL
 Conducted Feedback Sessions for Errors
 Performed RCPS using Five Why Analysis

Company Logo
Gallagher Operations Support Services Pvt Ltd
May 2013 - Feb 2015 | Pune, India

 Handled new submissions within the given TAT of 30 minutes.
 Prepared Data Scrubbing for Catastrophe Analytics
 Processed Indexing of Various Docs of Multiple Insurance Carriers without any backlogs.
 Provided Underwriting assistance for Ratings Process.
 Cooperated with other processes during weekends who had backlogs ex: Policy Issuance, MVR ordering, Inspection Ordering
 Amended all the SOP’s up-to-date.
 Distributed the weekly report to the Reporting officer.
 Supported the Team Lead in making the production report.
 Presented detailed monthly review process report to Managers and Team Leads.


Master, Masters, Masters in Business Administration, MBA‎
Percentage 56%


Expert Assignments Handling
Expert Backend Operations
Expert Conservation Awareness
Expert Creative Desining
Expert Data Miniing
Expert English Language
Intermediate FDA Procedures
Expert Insurance Background
Expert Operations Responisibilities
Expert Record Keeping 
Intermediate Train The Trainer Certification


Expert English