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Customer service professional with a demonstrated commitment to providing incredible service for the past 7 years. Strong communication skills that allow me to listen to a customer’s problem and suggest acceptable solutions. Quick and thorough decision maker with the ability to resolve customer concerns while keeping everyone satisfied. Dedication to keeping my skills and knowledge up to speed by learning new computer software, working with innovative customer service approaches and being part of a team of knowledgeable colleagues.
My objective is to provide an excellent service and assistance in line with the mission, philosophy, and goals of the company. And to obtain employment as a Customer Service Representative at one of the largest companies and to seek a challenging position in a type of working environment conducive to my professional growth.
• Monitor performance of Customer Service Representatives to ensure technical accuracy, demeanor, and adherence to Company policies and procedures.
• Provide the highest level of internal and external customer services.
• Provide developmental support for junior staff including individual coaching and mentoring, in order to maximize their confidence, competence, and commitment.
• Answer incoming customer calls regarding billing issues, product problems, service questions and general client concerns.
• Analyze statistics and provide management team with KPI’s that will assist with efficiency, scheduling, etc.
• Inspect and verify customers documentation.
• Ensure customer service understand and comply with all call center objectives, performance standards, and policies.
• Update customer information and ensure accurate entry of contact information.
• Assist customers as needed through arrival and check in processes including support for passengers with special requirements such as VIP customers and customers needing wheelchair assistance.
• Keep customers informed and makes announcements to ensure important information is communicated about their itineraries, flights and luggage.
• Operate computers and specialist equipment such as air-bridge, scanners and airline specific software.
• Train new employees on application processing policies and practice.
• Other duties as assigned.
• Provide the highest level of internal and external customer services.
• Provide developmental support for junior staff including individual coaching and mentoring, in order to maximize their confidence, competence, and commitment.
• Answer incoming customer calls regarding billing issues, product problems, service questions and general client concerns.
• Update customer information and ensure accurate entry of contact information. • Assist customers as needed through arrival and check in processes including support for passengers with special requirements such as VIP customers and customers needing wheelchair assistance. • Keep customers informed and makes announcements to ensure important information is communicated about their itineraries, flights and luggage. • Operate computers and specialist equipment such as air-bridge, scanners and airline specific software. • Train new employees on application processing policies and practice. • Other duties as assigned
