Please turn on your javascript Yousef Basaeed - Senior Care Agent (customer care department) - Sary - Riyadh, Saudi Arabia

Summary

Organized and dependable candidate successful at managing multiple
priorities with a positive attitude.
Willingness to take responsibilities to meet department goals.
Enthusiastic, eager to contribute to team success through leading and hard
work.
pays attention to details and excellent organizational skills.
Motivated to learn and grow
Decision making,

Experience

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Senior Care Agent (customer care department)
Sary
Feb 2022 - Present | Riyadh, Saudi Arabia

Managed team of employees, overseeing training and professional growth of
employees.
Participated in continuous improvement by generating suggestions,
engaging in problem-solving activities to support teamwork.
Increased customer satisfaction by resolving issues.
Making SOPs for Care department

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operation care agent
Sary
Jul 2021 - Feb 2022 | Riyadh, Saudi Arabia

solving customer issues
assigning drivers to orders
coordinating with vendors
answeing customers inqury (chat,call)

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Flight Dispatcher
Nesma Airlines
Dec 2016 - Mar 2021 | Hail, Saudi Arabia

Flight planning, Crew scheduling, Crew briefing
Flight dispatch release , Weather reports, NOTAM ..

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Assistant flight dispatcher/crew control
Nesma airlines
Dec 2016 - Oct 2018 | Hail, Saudi Arabia

flight watch , help in preparing flight documents monitor crew duty time, crew scheduling
coordinate for crew transportation/hotel

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Field marketing supervisor
Al-Asalah agency
Mar 2015 - Feb 2016 | Jeddah, Saudi Arabia

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Field marketing agent
proline
Mar 2010 - Feb 2013 | Jeddah, Saudi Arabia

Education

Nexus Flight Operation
Diploma, Aircraft Dispatch course‎
Aviation
Completed
2016
Value point academy
Diploma, ‎
Language (English)
Completed
2015
Al-imam Abdullah Bin Saud
High School, High School or Less, , ‎
General Science
Percentage 81%
2013

Languages

Expert Arabic
Expert English
Intermediate Hindi

Companies Followed