NOTE: Do not upload any image that violates our Picture Policy. Doing so will result in the removal of the concerned image without prior notification.
Experienced Technical Support Engineer with a demonstrated history of working in the Retail and Real Estate industry. Skilled in Technical Support, Servers, Networking, Customer Service, and System Administration. Strong information technology professional with a Bachelor's degree focused in Information Technology from Arkay College of Engineering amp Technology.
• Applying operating system updates, patches, and configuration changes.
• Installing and configuring new hardware and software.
• Adding, removing, updating user account information and resetting passwords.
• Troubleshooting any reported problems.
• Ensuring that the network infrastructure is up and running.
• Configuring, adding, and deleting file systems.
• Provide technical support for both hardware and software issues our users encounter.
• Administrate infrastructure, including firewalls, malware protection software and other processes.
• Ensure design of system allows all components to work properly together.
• Make recommendations for future upgrades.
• Monitor networks to ensure security and availability to specific users.
• Perform network address assignment.
• Administration of Microsoft Dynamics AX 2012(Retail Module)
• Resolving Network issues.
• Monitor and maintain computer systems and networks.
• Designing and Troubleshoot LAN Network
• DHCP and DNS configuration
• Network Printer’s Installation and Troubleshooting
• Internet Devices like Access-point configuration and maintenance
• Point-point and point-multipoint device configuration
• E-mail Configuration in Outlook
• Avaya IP phone System Maintenance
• CCTV configuration and Maintenance
• Assist the end user’s Remotely or by visiting the site
• Retail POS machines installation and Troubleshooting
• Application Training for New User’s
• SonicWALL Firewall configuration
• Installation and configuration Window Operating System
• Managing user accounts and giving share and security level permission.
• Responsible to monitor whether all the components are available for successful communication.
• Managing data base of server and creating new users accounts.
• Monitoring all the network devices.
• Diagnose and fix hardware and software issues for both desktops andservers.
• Responsible for creating Microsoft outlook accounts for new users and existing user.
• Responsible for installation of operating system window 7, window 8, window XP, window 10.
• Responsible for the installation of software like Antivirus, MS-office, Adobe, Outlook etc.
• Responsible for troubleshooting Network, Internet, Printer issues
• Responsible for troubleshoot Microsoft window & Outlook issues.
• Provide Technical support to customers via phone, email and give them technical guidance if require.
