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A resourceful, motivated and committed individual who has 9 years of combined experience in an international shipping line, trading and in the freight forwarding industry. Trained and experienced in arranging multiple shipments by air or sea and in resolving customer complaints and promoting accurate resolution. Capacity to handle internal and external pressure and consistently challenges status for self-development, stay open to different ideas, support positive changes. Results-oriented can easily adapt to changing environment and committed to excellence. In-depth knowledge of principles and processes of customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
