Results-driven professional offering a progressive 7 years career in information technology.
Repeated success directing IT projects from inception to execution, strategically allocating resources and delegating tasks to achieve on-time, on-budget delivery.
Expertly manage technical support & network operations, diligently troubleshooting issues to identify root causes and prevent recurrence.
Hands-on experience in installation, configuration & administration of Windows & Mac OS and Windows server 2008 / 2012 R2.
Having networking, cloud computing, virtualization, firewall, ERP, IT asset management and help desk portal experience.
Shouldering the responsibility of managing:
o 4 branches of our company in Jeddah, Makkah & Madinah.
o LAN/WAN network infrastructure management.
o 1st and 2nd line support to 80+ users.
System administration and maintenance of the following: Active Directory (Adding/Editing/Auditing of User Groups, User Rights & Users), DNS, DHCP, File server, Antivirus server in Windows server 2008 & 2012 R2 environment.
Setup and configure new PC/Laptop for new employees, Ensure the proper guidance to end users using different applications, Provide complete user support in terms of email/outlook, Internet/Network connectivity, software, hardware and printing in Windows & Mac OS.
Weekly backup operations ensuring file systems and system data are successfully backup to appropriate media.
Managing a gamut of functions including:
o E-mail administration of Microsoft Exchange online / Office 365.
o Microsoft azure cloud server.
o IT procurement.
o IT asset management.