Main purpose of job is to receive customers and visitors to the company and maintain the reception area to ensure that a good initial impression is given.Receive all visitors to the company, ensuring that their requirements are promptly dealt with and that they are given a favorable impression of the company.
participates in all activities related to the process of rooming hotel guests.Ensure that all guests receive a warm can courteous welcome upon check in. Supervise and coordinates room assignment with concerned Front Office sections and other hotel departments.Ensures that all guests are advised of their room numbers and room rates.Ensures that next destination sales are promoted upon check in.Promotes hotel facilities efficiently.
Handles complaints with immediate action and thorough follow yup.
Ensures that billing instructions are accurate and clear.