Ø First line of IT support in Najm IT through phone and email and service desk application for all Najm employees and stakeholders.
Ø Strictly follow the instructions provided under IT service desk document.
Ø Understand the issue from users and assign the ticket to backend support team.
Ø Ensure communication with users and fix the issues that related to IT .
Ø All assigned tickets must follow and ensure it gets address within SLA time.
Ø All auto assigned ticket must follow and ensure it gets address at its earliest.
Ø Responsible for deliver and manage the HHD devices.
Ø Responsible for remove user credentials and accessibility for retired employees.
Ø install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards
Ø Provides advice and guidance to colleagues regarding incidents.
Ø Maintain installed PCs, networks, telephone systems , CCTV , Attendance Machine , Door Access and peripherals with routine maintenance.
Ø Identify, log and resolve technical problems with software applications or network systems
Ø Identify potential changes and system improvements to present to senior team leaders for consideration and implementation
Helping People Secure and Celebrate Life! Established with the aim to develop a convenient, welcoming platform to manage accident related activities, Najm attends the needs of both the general public and insurance companies. We are here to offer immense value and comfort to everyone involved. Living ...Read More