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Job Description

Answer calls and respond to emails.

Handle customer inquiries both telephonically and by email.

Manage and resolve customer complaints.

Identify and escalate priority issues.

Follow up customer calls where necessary.

Document all call information according to standard operating procedures.

Complete call logs.

Produce call reports.

Fulfills requests by clarifying desired information; completing transactions; forwarding requests.

Maintains call center database by entering information.

Keeps equipment operational by following established procedures; reporting malfunctions.

Updates job knowledge by participating in educational opportunities.

Provide accurate, valid and complete information by using the right methods/tools

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Follow communication procedures, guidelines and policies.


Verbal and Written communication skills
Listening skills
Customer service orientation
Organizational skills
Team work

Job Details

Job Channel:
Job Shift:
Job Type:
Full Time/Permanent
Job Location:
Minimum Education:
High School or Less
Career Level:
Entry Level
Minimum Experience:
1 Year
Work Permit:
Saudi Arabia
Apply Before:
Jan 24, 2019
Posting Date:
Oct 24, 2018
Show fewer details Read full job description

Najm for Insurance Services

Insurance / Takaful · 1001-1500 employees - Riyadh

Helping People Secure and Celebrate Life! Established with the aim to develop a convenient, welcoming platform to manage accident related activities, Najm attends the needs of both the general public and insurance companies. We are here to offer immense value and comfort to everyone involved. Living ...Read More

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