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Job Description

Main responsibilities

  1. Supervise call centre staff to ensure that they are appropriately motivated and trained and carry out their responsibilities to the required standards.
  2. Allocate workload to call centre staff, ensuring that it is evenly distributed and that business targets are met.
  3. Monitor the service levels provided by the call centre to ensure that all quality standards are met.
  4. Assist in the recruitment and selection of staff for the centre.
  5. Maintain all required records of activity levels for management control purposes.
  6. Investigate and resolve any problems arising in the course of providing the service.

Knowledge, skills and experience required

  • Education: Diploma or Higher
  • English language proficiency
  • At least 2 years’ experience of call centre operations
  • Excellent supervisory skills
  • Excellent interpersonal skills
  • Commercial awareness
  • Problem-solving skills
  • ability to use standard office software
  • Excellent telephone manner.

Skills

Call Center Operations

Job Details

Job Channel:
Total Positions:
2 Posts
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Department:
Sales
Job Location:
Gender:
Female
Minimum Education:
Diploma
Career Level:
Experienced Professional
Experience:
2 Years - 5 Years
Apply Before:
Nov 03, 2017
Posting Date:
Oct 03, 2017
Show fewer details Read full job description

Mihnati Managed Account Service

Recruitment/Employment Firms · 11-50 employees - Jeddah, Riyadh

What is MAS ? Is a new service from Mihnati for employers-companies who find difficulties allocating time to manage their recruitment requirements by us carrying out all the pre interviewing recruitment processes.

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