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Marketing / Operations Manager

Kelly services Unverified

Troy , USA

Posted Jul 09, 2018 69 views Report Job

SR. 10,000 - 12,000/Month

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Job Description

KELLY SERVICES

Markets products by managing staff; maintaining response operations; maintaining quality ratings

Job Duties:

  • Maintains marketing staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.
  • Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
  • Maintains customer response operations by establishing work schedules; assigning employees; providing back-up.
  • Maintains quality service by establishing and enforcing standards; training representatives; monitoring calls; surveying customers; evaluating outcomes.
  • Resolves customer problems by training telemarketing service representatives; maintaining reference manuals and dialogue guides; providing information; answering questions.
  • Maintains work process flows by coordinating information and requirements with related operational departments; participating with and providing resources to business improvement teams.
  • Keeps management informed by preparing reports; making presentations; interpreting information; making recommendations.
  • Maintains equipment by coordinating requirements with telecommunications and information services departments; examining state-of-the-art technology; recommending upgrades; controlling installations.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
  • Contributes to team effort by accomplishing related results as needed.

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
Gender:
No Preference
Minimum Education:
Diploma
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Aug 07, 2018
Posting Date:
Jul 09, 2018
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Kelly services

Recruitment / Employment Firms · 51-100 employees -

We are a recruiting agency. One of best recruiting agency in United States and the best in Troy. We will help you get the job of your dreams. Contact us through our email today and be happy tomorrow