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Job Description

· Respond to and Resolve End-User's IT Request (opened by Ticket, Email, Phone Call).

· Respond to and Resolve assigned task by the supervisor or project manager/lead.

· Follow up on Tickets or Tasks in support queue.

· Communicate with the supervisor on pending tickets/tasks and escalate as necessary.

· Follow up on the open ticket with Other IT staff that have an urgency or priority.

· Support & Issue Resolution of Telephony system in the main building and site.

· Work with team Region Team members on assigned IT Project.

Skills

• Excellent Interpersonal skills.
• Awareness of IT Hardware & Software issues and resolutions.
• Problem-solving skills.
• Reading, Researching.

Job Details

Job Channel:
Total Positions:
2 Posts
Job Type:
Full Time/Permanent
Department:
Holding Joint Stock
Job Location:
Gender:
Female
Minimum Education:
Diploma
Degree Title:
IT Support/Related
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Work Permit:
Saudi Arabia
Apply Before:
Jun 04, 2019
Posting Date:
Mar 04, 2019
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IKK Group of Companies

Construction/Cement/Metals · 51-100 employees - Jeddah

Our vision is to maintain and improve our leading position as a contractor whose reputation is built on the ability to completely satisfy customers by providing high quality services. As specialists in their respective fields, our teams of professionals are dedicated to a standard of excellence f ...Read More