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Job Description


  • Responsible for operation of Altea Administration, Business Rules and Device Administration software and functions.
  • Provide technical support to dispatchers and other operational staff in use of the systems and applications in your portfolio – mainly Operations System AIM, PPS, AMOS
  • As required for these systems, administer user access and carry out regular system audits in compliance with the corporate security policy. For example, review user roles and access levels within the system on a quarterly basis.
  • Responsible for monitoring, planning and testing for deployment of regular version upgrades of end user software.
  • Work closely with Manager Integrated Operations Control Centre to monitor Service Bulletins (including safety related) distributed by vendors to ensure any system or software upgrades recommended for implementation are evaluated for use in the airline.
  • Provide comprehensive support for operational problems, working with internal departments and third-party vendors using proper reporting and management processes to investigate and resolve issues that arise during day-to-day operations.
  • Be responsible for or contribute to projects, working with flyadeal business units and Amadeus to deliver technical solutions within schedule and budget.
  • Meeting problem management SLA for resolution and response times to ensure maximum system uptime and achieve KPIs.
  • Contribute to standard operating procedure (SOP) documentation for internal team members.
  • Facilitate, educate and support end-users on system best practices, and maintain good rapport with business units within the Company.
  • Project Management and / or SME support in respect of projects impacting Airline Operations.
  • Performing testing against operations systems applications for BAU and projects.
  • Development of relevant management reports
  • Work with Head of Operations and IT leaderships to assist in the delivery of departmental priorities and objectives.


• Good understanding of Altea Business Rules, LSS and the various Altea environments.
• Experience in airline and operational support using AMOS, AIMS, FM and other airline operational services and software.
• Have practical experience in application support, fault analysis and troubleshooting and be comfortable supporting application users across various business units.
• A good listener with strong analytical, verbal and written communication.
• Understand the Airline Operational processes and procedures related to aircraft operations, engineering and crews.

• Vendor Service Management experience
• Project Management qualification, such as PRINCE2 or PMP
• Proven track record of leading major change without supervision
• Previously worked as a load controller or dispatcher with associated certifications

Job Specific Skills:
• Experience in airline and operational support, management to resolution of problems through proper interactions with vendors and internal business units.
• Ability to manage multiple tasks in a fast-paced environment and drive and manage change
• Client focused and business aware, with proven interaction to the Senior Management level
• Proven ability to work under pressure to defined, tight timescales and budget
• Ability to build and maintain strong relationships
• Requires confidentiality, tact and discretion when dealing with people
• Strong analytical and organizational skills
• Strong team player – able to foster teamwork among fellow team members
• Hands-on experience in airline operational systems
• Communication
• Planning/Organising
• Judgement & Analysis
• Negotiation/Influencing
• Decision Making
• Problem Solving
• Business Acumen

Job Details

Total Positions:
1 Post
Job Type:
Full Time/Permanent
Job Location:
No Preference
Minimum Education:
Degree Title:
Computer Science/IT
Career Level:
Experienced Professional
Minimum Experience:
3 Years (3 - 5 years of job-related experience)
Work Permit:
Saudi Arabia
Apply Before:
Mar 20, 2018
Posting Date:
Feb 21, 2018
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Aviation · 301-600 employees - Jeddah

flyadeal is a Low Fares Airline that has been created to meet the growing demand for affordable air travel in Saudi Arabia and the Middle East. It is owned by the Saudi Arabian Airlines Corporation. The venture is part of Saudia Group's SV2020 Transformation Strategy, which aims to elevate th ...Read More

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