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Job Description

  • Day-to-day monitoring of Social Media Command Centre agents -- speed, accuracy of responses, quality of Arabic and English, and general productivity
  • Delivering weekly quantitative reports on Social Media Command Centre Performance
  • Delivering weekly quantitative reports of tagged issues on social media
  • Ensuring the integrity of our Arabic communications on social media
  • Periodic qualitative reports on Social Media Command Centre Agent performance
  • Maintain and periodically update the Social Media Command Centre Reference Manual
  • Ensure that all Social Media Command Centre Agents are aware of the latest product and service updates
  • All deliverables will generally be prepared in Microsoft Excel or PowerPoint

· Developing and disseminating day-to-day educational messages for flyadeal’s customers on Twitter and other platforms as needed

· Respond to Instagram Direct Messages

· Respond to YouTube and LinkedIn comments

· Run closed-ended projects internally and with suppliers, e.g.: onboard announcements, onboard music playlist

· Real-time social media support during flyadeal events

· Help with content creation: relevance of ideas, cultural check, language check

· Manage contact with influencers, incl. local influencers for route launches

· Assist the marketing team in liaising with various agencies

· Ensuring the integrity of Arabic communications

  • Offer cultural insights and context into local traditions, customs, and trends when required
  • Suggest methods for improving team performance
  • Assist in developing new platform-specific marketing strategies e.g. Snapchat

Skills

• Strong interest in delivering excellent customer service
• Good analytical and reporting skills
• Strong command of written and spoken Arabic and English
• A keen interest in and understanding of delivering customer service through social media
• Enthusiasm to take on new tasks and challenges
• Ability to make sense of quantitative performance data
• Ability to work in a fast-paced environment and act calmly but quickly during crises
• Good presentation skills
• Maintain high ethical standards of the team and compliance with Saudi laws, customs and social responsibilities.

Job Details

Industry:
Functional Area:
Total Positions:
1 Post
Job Type:
Full Time/Permanent
Department:
Commercial
Job Location:
Gender:
No Preference
Minimum Education:
Bachelor
Career Level:
Entry Level
Minimum Experience:
Doesn't Matter
Work Permit:
Saudi Arabia
Apply Before:
Dec 31, 2017
Posting Date:
Nov 13, 2017
Show fewer details Read full job description

flyadeal

Aviation · 1001-1500 employees - Jeddah

We are the newest Low Fares Airline in the Kingdom of Saudi Arabia. We plan to start flying in 2017. Our mission is to offer our customers superior value through low fares, providing a fully mobile-connected travel experience from start to finish./p