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Job Description

  • In provision of 24x7x365 IT support for the airline, be rostered for support on-call and on-site out of hours and weekends.
  • Manage and monitor all installed systems and infrastructure in a 24x7 operation.
  • Travel as required to flyadeal stations inside and outside KSA for support and set up of IT operations.
  • Management and resolution of outages and incidents in network, systems, applications, and other IT related problems.
  • Maintain the flyadeal IT infrastructure and software including end user devices, LAN, WAN, Data Centre devices and interact with vendors providing the services.
  • Work with service providers to maintain the IT operations at all flyadeal locations.
  • Escalate as needed to Director IT to ensure accountability is maintained by vendors contracted to provision services.
  • Contribute to development and improvement of service management processes for support, implementation of systems, delivery of desktop services.
  • Manage all requests for flyadeal IT application/system access and hardware, ensuring full compliance to agreed SLA’s, security policies and procedures.
  • Provide technical advice for Business Units in development and implementation of BCP.
  • Developing improvements around support processes, tools, standards and the overall performance and level of support.
  • Enhance and automate support and delivery processes across the organization. Proactively suggest solutions for users to increase efficiency.
  • Maintain and improve software support methods, standards and SLA’s across flyadeal supported applications and software.


• Microsoft (MCSE)
• VMware (VCA)
• HP ProLiant series servers
• College or university degree in information technology or a related discipline
• Prior experience in a technical leadership position
• In-depth knowledge and experience with core Microsoft O365, Windows Server 2012/2016, Microsoft SharePoint, FortiGate firewall, Virtualization and cloud-based integration.
• Comprehensive understanding of object-oriented and service-oriented of LAN, WAN, and MPLS network connectivity.
• Experience implementing, configuring, managing and administering domain controller, Active Directory, firewall, Cisco Switches, Cisco Routers and virtualization products.

Job Details

Total Positions:
1 Post
Job Type:
Full Time/Permanent
Job Location:
No Preference
Minimum Education:
Career Level:
Experienced Professional
Minimum Experience:
8 Years
Work Permit:
Saudi Arabia
Apply Before:
Jan 18, 2018
Posting Date:
Dec 17, 2017
Show fewer details Read full job description


Aviation · 301-600 employees - Jeddah

flyadeal is a Low Fares Airline that has been created to meet the growing demand for affordable air travel in Saudi Arabia and the Middle East. It is owned by the Saudi Arabian Airlines Corporation. The venture is part of Saudia Group's SV2020 Transformation Strategy, which aims to elevate th ...Read More