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Job Description

  • Define and execute the overall Distribution strategy
  • Monitor the performance of all Distribution systems ensuring optimal performance and availability
  • Ensure procedures are in place and are strictly adhered to when both planned and unplanned system outages occur. Ensure minimum downtime is experienced
  • Work alongside IT department to ensure supplier SLA’s are strictly adhered to
  • Ensure all system settings are up to date and fully support operational and commercial objectives and policies
  • Work effectively to support project timelines for the implementation of new products and services
  • Maintain knowledge and awareness of other airline distribution strategies and trends
  • Ensure that commercial and operations departments are aware of new and innovative technologies, and recommend how these can be utilized to the company’s competitive advantage
  • Maximize flyadeal investment in distribution technologies by utilizing these systems to their full potential as per industry best practices
  • Utilize industry knowledge, relationships and experience to architect solutions to common problems, particularly of a local or regional nature
  • Analyze and report on statistics showing system usage and customer experience, with a view to recommending improvements to the customer experience and conversion rates
  • Work alongside Customer Care team to understand customer feedback from all company touch points, and recommend corrective actions where appropriate
  • Support project management processes, develop test cases and manage user acceptance testing for new and upgraded software
  • Contribute to e-Commerce team objectives and KPIs
  • Establish business processes to ensure best practices are shared throughout all distribution system touchpoints
  • Plan, manage and implement rollout of the distribution strategy, including all associated product enhancements and upgrades
  • Manage relationships with third party suppliers and ensure ongoing delivery of SLAs as well as driving new product implementation
  • Work proactively with all third-party suppliers to develop strong business relationships
  • Support colleagues with specific focus on knowledge transfer and training Saudis within the organization

Job Details

Functional Area:
Total Positions:
1 Post
Job Type:
Full Time/Permanent
Department:
Customer Experience
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
5 Years
Work Permit:
Saudi Arabia
Apply Before:
Mar 31, 2018
Posting Date:
Mar 07, 2018
Show fewer details Read full job description

Flyadeal

Aviation / Aerospace Program Manager · 301-600 employees - Jeddah

flyadeal is a Low Fares Airline that has been created to meet the growing demand for affordable air travel in Saudi Arabia and the Middle East. It is owned by the Saudi Arabian Airlines Corporation. The venture is part of Saudia Group's SV2020 Transformation Strategy, which aims to elevate the group ...Read More