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Job Description

Supervise the efficient operations and monitor performance of the assigned team in order to achieve revenue, yield and volume targets.Ensure team compliance with all BG reservation policies and procedures and standards of guest service (i.e. handling guest problems, answering telephone enquiries within 3 rings, pre-flight checks, timeliness, grooming, courtesy etc)Handle day-to-day problem resolution, escalating to higher levels as required.Assign duties, responsibilities, staff roster and leave recordsCoach, counsel and motivate the team, evaluate performance in a meaningful way that recognizes staff achievements and provide opportunities for skills enhancement Keep self and the team up to date on product, service, policies and procedures through regular team meetings ensuring communication and understanding by team members.Ensure all monies accounted for and TSR talliesEnsure ticket stocks are correctly logged, stocked, stored and all material properly stocked and displayed.In a state of flight disruption, ensure liaison with all involved (guests and colleagues alike) is managed in a positive manner and that revenue and guest satisfaction requirements are maintainedResponsible for having queues, PTA issues, TODs and re-issues completed in a timely manner

Job Details

Industry:
Functional Area:
Total Positions:
1 Post
Job Type:
Full Time/Permanent
Department:
Travel & Tours
Job Location:
Gender:
Male
Age:
30 - 50 Years
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
10 Years
Work Permit:
Saudi Arabia
Require Travel:
Not Required
Apply Before:
Apr 25, 2018
Posting Date:
Jan 25, 2018
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Elaf Group

Hospitality · 1001-1500 employees - Jeddah

Elaf hotels management expertise and international standard of services and facilities, together with its unrivalled knowledge of market conditions throughout the kingdom of Saudi Arabia and Middle East has made Elaf hotels company the first hotels company to be awarded the ISO 9001 in the Middle ...Read More