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Job Description

Policies, Processes & Procedures

§ Follows all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner

Day- to-day operations

§ Follows the day-to-day operations related to Reservations to ensure continuity of work and to ensure compliance with the established standards and procedures


§ Maintains an effective reservation and allotment system, with specific responsibility for the correct inputting of allotments and taking of reservations and special requirements

§ Logs in and processes all reservations received from the Sales team to send confirmations to guests and to clients

§ Checks daily reservations to ensure that all guest details are accurate and that any special requests are communicated to the relevant departments

§ Reconfirms bookings, ensures that correct rooming lists are received, and checks arrival times, rates and all other information on group and individual bookings

§ Inputs all invoices in the system and keeps track of payments to submit proof to the Finance department where payments are processed

§ Processes cancellations, revisions, and updated information of changes.

§ Communicates to the sales team, or to the Reservations Manager, as appropriate, any new sales leads or issues with current bookings

Safety, Quality & Environment

§ Complies with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment

Related Assignments

§ Performs other related duties or assignments as directed



Sales Department


Travel Agents, Clients


Minimum Qualifications:

§ School degree

Minimum Experience:

§ 0-2 years relevant experience in reservations and sales


§ English Language - Intermediate

§ Knowledge of Policy & Procedure - Intermediate

§ Time Management - Basic

§ Business Skills & Understanding - Basic

§ Financial Awareness - Intermediate

§ Data Gathering & Analysis - Intermediate

§ Negotiation - Basic

§ Information Technology - Intermediate

§ Performance Management – Basic

§ Presentation – Basic

§ Project Management – Basic

§ Written Communication – Intermediate



Job Details

Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Hajj & Umrah
Job Location:
No Preference
Minimum Education:
Career Level:
Experienced Professional
Minimum Experience:
3 Years
Work Permit:
Saudi Arabia
Apply Before:
Nov 06, 2017
Posting Date:
Aug 15, 2017
Show fewer details Read full job description

Elaf Group

Hospitality · 1001-1500 employees - Jeddah

Elaf hotels management expertise and international standard of services and facilities, together with its unrivalled knowledge of market conditions throughout the kingdom of Saudi Arabia and Middle East has made Elaf hotels company the first hotels company to be awarded the ISO 9001 in the Middle ...Read More

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