Please turn on your javascript Reservation Agent Job, Makkah, Elaf Group - MIHNATI.COM

Apply For This Job


Never send checks, payment, or money transfers to employers for any purpose to secure a job posted. If you see any suspected fraud or any potential misuse of MIHNATI.COM, please send an e-mail to [email protected]

Job Description

Job Purpose
Under the general guidance and supervision of the Assistant Reservations Manager or delegate and withinthe limits of established EHC Policies and Procedures and Personnel Manual, process advanced roomreservations and affiliated tasks. Day To Day Duties 1 Answer the phones, e-mails, faxes, and letters promptly2. Receive, process, and confirm guest reservations made by/for clients over the phone,e-mail, Holidex Plus, etc.; ensure VIP guests receive priority bookings during peak periods.3. Prepare reservations, cancellations, and amendments from the computer4. Enter telephone bookings correctly and directly into Fidelio5. Allocate guest suites, special room requests.6. Check availability each day; be aware of all Elaf Hotels selling status7. Maximize room revenue by up selling deluxe accommodation; aware of special promotions8. Use the F5 for quoting the correct rates, check guest profile and check with the caller whether he isa PCR member9. Be familiar with Hotel breakfast rates, guaranteed company rates, discounts, special rates andpromotional rates.10. Check all correspondence has been replied to in accordance with the clients’ instructions.11. Attach amendments, cancellations, and confirmations to the correspondence of future clients as well ascredit letters.12. File all correspondence13. Ensure Front Office archives are in order14. Be familiar with Holidex Plus reservations system and handle inquiries15. Send or faxes when necessary16. Be familiar with Hotel facilities17. Advise other departments of special guest requirements18. Coordinate client billing requests with Credit Manager.19. Be familiar with FIT, UFO incentive scheme.20. Ask for the ETA, arrange for airport pick up whenever guest requires.21. Report anything considered a health or safety hazard to be aware of the ISO health & SafetyPolicy. Communications & Working Relationships:

1.Reports to the Assistant Reservations Manager or delegate.2. Interacts cooperates with individuals within the Front Office Department.3. Interacts cooperates with Department Heads and Hotel employees as appropriate. Minimum Qualifications:College Diploma in front office from hotel training center/ College Minimum Experience:At least 2 years in a similar field in 5 stars Hotels.Personality / Appearance: Well groomed Age : 25-35 yearsSex : MaleEducation : College DiplomaLanguage Required : English essential

Job Details

Total Positions:
1 Post
Job Type:
Full Time/Permanent
Al Mashaer
Job Location:
Minimum Education:
Career Level:
Experienced Professional
Minimum Experience:
Less than 1 Year
Work Permit:
Saudi Arabia
Apply Before:
Dec 13, 2017
Posting Date:
Sep 13, 2017
Show fewer details Read full job description

Elaf Group

Hospitality · 1001-1500 employees - Makkah

Elaf hotels management expertise and international standard of services and facilities, together with its unrivalled knowledge of market conditions throughout the kingdom of Saudi Arabia and Middle East has made Elaf hotels company the first hotels company to be awarded the ISO 9001 in the Middle ...Read More

Similar Job Titles

Reservation Manager

Elaf Group, Jeddah, Saudi Arabia
Posted Sep 16, 2017

Reservation Manager

Elaf Group, Makkah, Saudi Arabia
Posted Aug 29, 2017