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Job Description

Under the general guidance and supervision of the Reception Supervisor or Shift leader or delegate and within the limits of established EHC Policies and Procedures and Personnel Manual, responsible for the supervising and participating in all activities pertaining to the Front Desk such as room assignment, guest check in/out, handling of guest messages. Day- to-day operations

  1. Participates in all activities related to the process of rooming hotel guests.
  1. Provide a courteous welcome upon check in.

  1. Implement and coordinate room assignment with concerned Front Office sections and other hotel departments.

  1. Advises all guests of their room numbers and room rates.

  1. Promotes hotel facilities efficiently.

  1. Handles complaints with immediate action and thorough follow yup.

  1. Handles guest needs, inquiries and requests promptly.

  1. Follows billing instructions.

  1. Makes the room status accurate and clear.

  1. Makes necessary arrangements for group and crew check in.

  1. Maintains usage of registration cards.

  1. Acts as a sales person in order to maximize room revenue.

  1. Establishes effective employee relations with colleagues.

  1. Complies with hotels Health, Safety, and hygiene policy.

  1. Performs related duties and special projects as assigned

Minimum Qualifications:

Hotel School Diploma from hotel training center/ College

Minimum Experience:

At least 1 or 2 years as a receptionist.

Personality / Appearance: Well groomed

Age : 22-30 years

Sex : Male

Education : Hotel School Diploma an advantage but not essential

Language : English essential / Arabic

Job Details

Functional Area:
Total Positions:
1 Post
Job Type:
Full Time/Permanent
Job Location:
Minimum Education:
Career Level:
Entry Level
Minimum Experience:
Less than 1 Year
Work Permit:
Saudi Arabia
Apply Before:
Dec 13, 2017
Posting Date:
Sep 13, 2017
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Elaf Group

Hospitality · 1001-1500 employees - Makkah

Elaf hotels management expertise and international standard of services and facilities, together with its unrivalled knowledge of market conditions throughout the kingdom of Saudi Arabia and Middle East has made Elaf hotels company the first hotels company to be awarded the ISO 9001 in the Middle ...Read More

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