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Guest Relation Agent

Elaf Group Verified

Jeddah, Saudi Arabia

Posted Mar 20, 2018 658 views    Report Job

SAR. 4,000 - 5,000/Month
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Job Description

  1. Review and be aware of VIP arrivals

  1. Ensure appropriate room allocation for VIP guests to meet their preferences
  2. Receive, check in & check out all VIP guests in accordance with Front Office standards
  3. Escort hotel guests to their rooms explaining and promoting all facilities and services(Male Officers only)

  1. Continually monitors guest satisfaction
  2. Attend to enquiries, requests and complaints promptly
  3. Prepare welcome letters for VIP guests

  1. Check VIP rooms to ensure correct amenities are in place
  2. Update and maintain guest history and remarks
  3. Assist with organization and attendance at Cocktail Parties
  4. Promote Intercontinental Ambassador membership to meet hotel goals
  5. Maximize revenue by selling and promoting rooms to hotel guests
  6. Liaise with Housekeeping and Food & Beverage on all aspects of the rooms
  7. Assist in meeting goals and budgets

  1. Direct and support VIP Waiters and Key Maids
  2. Maintain the buffet area in line with standards
  3. Maintain the supplies and appearance in line with standards
  4. Undertake guest entertaining as required

Report anything considered as health or safety hazard to be aware of the ISO Health & Safety Policy

Job Details

Industry:
Hospitality
Functional Area:
Client Services & Customer Support
Total Positions:
2 Posts
Job Shift:
Rotating
Job Type:
Full Time/Permanent
Department:
Galleria
Job Location:
Jeddah, Saudi Arabia
Gender:
No Preference
Minimum Education:
Diploma
Career Level:
Entry Level
Minimum Experience:
Less than 1 Year
Work Permit:
Saudi Arabia
Apply Before:
Jun 20, 2018
Posting Date:
Mar 20, 2018
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Elaf Group

Hospitality · 1001-1500 employees - Jeddah
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Elaf hotels management expertise and international standard of services and facilities, together with its unrivalled knowledge of market conditions throughout the kingdom of Saudi Arabia and Middle East has made Elaf hotels company the first hotels company to be awarded the ISO 9001 in the Middle ...Read More