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Job Description

Policies, Processes & Procedures

Implements approved departmental policies, processes, procedures and provides instructions to subordinates and monitor their adherence so that work is carried out in a controlled manner.

Day- to-day operations

Implements the day-to-day operations assigned for the Front Office section to ensure compliance with the established standards and procedures.

Front Office Operations

  • Supervises and controls all reception staff and organises duty rosters, ensuring that there are sufficient staff to cover all duties, particularly during peak period business and to arrange a stand-by in case of illness or absenteeism

  • Ensures that reception staff are dressed in the correct uniform and that their appearance enhances the image of the hotel

  • Ensures that guests are greeted "with a smile" and that all registration formalities are correctly completed, paying particular attention to charge-out details and credit rules

  • Liaises with reservations and housekeeping to pre-allocate rooms, bearing in mind the preferences of regular and VIP guests.

  • Ensures that the guest list register is updated regularly during the day and that copies are sent to the appropriate departments

Arranges alternative suitable accommodation, for a confirmed or regular guest, if the hotel is fully occupied

Direction of Subordinates

Organises and supervises the activities and work of a small team of subordinates to ensure that all work within a specific area of Front Office activity is carried out in an efficient and procedurally compliant manner


 English Language - Intermediate
 Knowledge of Policy & Procedure - Intermediate
 Time Management - Intermediate
 Business Skills & Understanding - Basic
 Financial Awareness - Basic
 Data Gathering & Analysis - Basic
 Negotiation - Intermediate
 Information Technology - Basic
 Performance Management – Basic
 Presentation – Intermediate
 Project Management – Basic
 Written Communication – Basic

Job Details

Total Positions:
1 Post
Job Type:
Full Time/Permanent
Job Location:
Minimum Education:
High School or Less
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Work Permit:
Saudi Arabia
Apply Before:
Dec 22, 2017
Posting Date:
Sep 22, 2017
Show fewer details Read full job description

Elaf Group

Hospitality · 1001-1500 employees - Jeddah

Elaf hotels management expertise and international standard of services and facilities, together with its unrivalled knowledge of market conditions throughout the kingdom of Saudi Arabia and Middle East has made Elaf hotels company the first hotels company to be awarded the ISO 9001 in the Middle ...Read More

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