Policies, Processes & Procedures
Implements approved departmental policies, processes, procedures and provides instructions to subordinates and monitor their adherence so that work is carried out in a controlled manner.
Day- to-day operations
Implements the day-to-day operations assigned for the Front Office section to ensure compliance with the established standards and procedures.
Front Office Operations
Supervises and controls all reception staff and organises duty rosters, ensuring that there are sufficient staff to cover all duties, particularly during peak period business and to arrange a stand-by in case of illness or absenteeism
Ensures that reception staff are dressed in the correct uniform and that their appearance enhances the image of the hotel
Ensures that guests are greeted "with a smile" and that all registration formalities are correctly completed, paying particular attention to charge-out details and credit rules
Liaises with reservations and housekeeping to pre-allocate rooms, bearing in mind the preferences of regular and VIP guests.
Ensures that the guest list register is updated regularly during the day and that copies are sent to the appropriate departments
Arranges alternative suitable accommodation, for a confirmed or regular guest, if the hotel is fully occupied
Direction of Subordinates
Organises and supervises the activities and work of a small team of subordinates to ensure that all work within a specific area of Front Office activity is carried out in an efficient and procedurally compliant manner
Elaf hotels management expertise and international standard of services and facilities, together with its unrivalled knowledge of market conditions throughout the kingdom of Saudi Arabia and Middle East has made Elaf hotels company the first hotels company to be awarded the ISO 9001 in the Middle ...