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Director of Wellness

Elaf Group Verified

Jeddah, Saudi Arabia

Posted Mar 22, 2018 335 views    Report Job

SAR. 15,000 - 20,000/Month

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Job Description

Financial

  • Interpret Financial Reports and provide expertise on (projected) Revenue vs. Expenses.

  • Project and maintain acceptable payroll commitments.

  • Use financial plans for spotting trends, measuring productivity and monitoring progress.

  • Control ongoing service and product margin analysis to ensure profitability.

  • Implement opportunities for managing operational costs and boosting the bottom line.

  • Develop procedures for accurate inventory control and monitoring.

  • Implement full product and service purchasing standards and ensure compliance.

  • Administer optimal staff and client scheduling.

Staffing & Human Resources

  • Develop a Recruitment Kit for effective recruiting, screening, interviewing and hiring.

  • Develop Value Packed Proposals and maintain internal staff retention programs.

  • Implement ongoing skills training to ensure service standards are being upheld.

  • Develop and monitor Job Descriptions and Staff Goals.

Planning

  • Create and maintain Staff Contracts, ensuring accuracy and compliance.

  • Perform Staff Evaluation Reports with proposed action plans.

  • Effectively administer and monitor Staff Scheduling procedures.

  • Demonstrate an exceptional level of professionalism for the staff to emulate.

  • Create a motivating environment of sincerity, warmth and fun for staff and guests.

  • Implement Negative Staff Behavior and Dismissal guidelines with follow-through.

Operations

  • Maintain an up to date version of the Procedure Manual and ensure compliance.

  • Develop and maintain literature, documentation and process handling requirements.

  • Attend Management meetings and convey all relevant information throughout the Spa.

  • Hold regular staff meetings to keep staff up to date on all aspects of the Spa’s operation.

  • Ensure equipment is maintained in good working order.

  • Maintain professional relationships with suppliers and providers.

  • Ensure stock and cash items are kept safely under lock and key.

  • Minimize or eliminate losses through negligence with monitoring programs.

  • Implement a clearly established opening and closing procedure.

  • Manage inventory effectively; follow purchasing standards; ensure compliance.

Marketing

  • Develop the Marketing Strategy.

  • Be proactive in developing publicity opportunities and effectively dealing with media.

  • Develop and maintain gracious and efficient front desk procedures.

  • Maintain and update all necessary internal and external signage.

  • Create ongoing in-house promotions and activities to stimulate sales, staff and customers.

  • Guide business decisions by staying on top of industry trends.

  • Maintain a strong menu of services with both exceptional artistic and aesthetic value.

  • Consistently develop and grow retail sales through training, tools and monitoring.

  • Ensure Jayasom is always staged for maximum buyer impact.

Customer Service

  • Anticipate, identify and ensure customer needs are being met in the best possible way.

  • Monitor customer satisfaction with surveys, focus groups and comment cards.

  • Develop and deliver credible, competitive, value-plus service to the customer.

  • Guide staff to become caring problem solvers, cooperative, accommodating and fair.

  • Exhibit a professional attitude, diplomacy and an Ability to handle difficult situations.

  • Uphold gracious front desk procedures in the booking and handling of customers.

  • Maintain fresh, effective programs to consistently retain and grow customer base.

  • Develop and maintain compensation guidelines for customer complaint handling.

Job Details

Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Department:
Galleria
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Department Head
Minimum Experience:
10 Years
Work Permit:
Saudi Arabia
Apply Before:
Jun 22, 2018
Posting Date:
Mar 22, 2018
Show fewer details Read full job description

Elaf Group

Hospitality · 1001-1500 employees - Jeddah

Elaf hotels management expertise and international standard of services and facilities, together with its unrivalled knowledge of market conditions throughout the kingdom of Saudi Arabia and Middle East has made Elaf hotels company the first hotels company to be awarded the ISO 9001 in the Middle ...Read More