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Job Description

Contract Type: Regular Employment

Nationality: Filipino

Location: Riyadh, Al Malaz

We are looking to hire a Logistics Specialist to serve as a point of contact for customers, document preparation teams and documentation processing staff, ensuring operational excellence, high productivity and customer satisfaction.


  • Contact internal and external customers via email / phone and validate orders
  • Answer all customer inquiries in accordance with the Customer Service Policy standards
  • Complete customer and sales team quotes
  • Maintain knowledge of current market rates, and quote customers accordingly
  • Quote requests to/from Gateway
  • Green light emails and releases to/from PA Destinations where required
  • Handle initial customer claims and escalate to Supervisor when required
  • Schedule cargo Pick Up • Set up reports for clients reflecting the work flow
  • Complete Customer Service Check List and communicate shipment handling instructions to the Document Preparation team
  • Review documentation against Shipper's Letter of Instruction (SLI) and/or Letter of Credit for accuracy
  • Arrange for legalization of documents and / or inspection (if necessary)
  • Pass file to Document Preparation Team
  • Further increase internal and external customer satisfaction and business share through proactive and regular contact and report any defects in process to supervisor
  • Establish customer communication preference and communicate to sales and supervisors to add to SOP, i.e., phone, e-mail, fax, visit
  • Handle and manage all customer contact at file level regarding exceptions and escalate to supervisor when required • Provide accurate job costing on inland or third party costs
  • Other Duties as assigned


  • Full understanding of the responsibilities and operation know how of Document Preparation & Processing
  • Excellent knowledge of freight forwarding and regulatory requirements with proven track record of 3 years’ experience in the freight industry.


  • Excellent communication skills
  • Strong interpersonal skills to effectively interact with supervisors, counterparts and internal service providers
  • Good judgment skills and ability to make tactical decisions
  • Team player
  • Ability to effectively multi-task
  • Detail oriented
  • Ability to work in fast paced environment
  • IATA DGR Certification / FIATA diploma - preferred;

Job Details

Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
No Preference
Minimum Education:
Career Level:
Experienced Professional
2 Years - 4 Years
Apply Before:
Nov 09, 2017
Posting Date:
Oct 09, 2017
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- Riyadh

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