• Follow customer service procedures as outlined in the manual to comply with the department’s procedures and standards • Maintain a thorough knowledge of all departments, our company network of hospitals, products and services so that customers are provided accurate information on it’s provider and proceed general queries with confidence at all times • Deal competently with customer complaints and take all possible actions to resolve the issues to their fullest satisfaction with minimal intervention of team leaders. • Work effectively both individually and as part of a team to achieve both individual and department goals and objectives • Strive consistently to promote a positive team spirit • Contribute to the team positively • Ensure that the hospital is compliant with the agreed upon standards of service with our company and that they deliver such standards to the members at all times. • Ensure that the hospital is utilizing the swipe card and finger print machines in addition to the website and any of the technical services linked to our company . • Play a support role for the hospital staff and enable coaching and training on BUPA services to the hospital staff • Solve the customer comlaints without the need of further escalations • Ensure the proper follow up of the recovery plan • Ensure that the complaints are entered into the complaints system traker so as to take preventive actions • To establish excellent relationships with the providers insurance directors • To conduct regular visits to the frontliners at the point of service & to listen to their concerns and feedback • To co-ordinate with provider relation on a recognition mechanizm for the providers • To ensure that the image of the providers in front of the customers is strenghtened giving further booset to the partnership framework • To ensure the office, customer area and their personal appearance is at the highest level of cleanliness, order and professional look.

Skills

• Minimum requirement is university BS degree in business, marketing or healthcare. or equivalent in related medical field such as nursing or pharmacy • Healthcare, customer service, front desk • Multi-cultural with interpersonal and communication skills, excellent planning • Commercial skills in combination with service focused mindset • Minimum 5 years of senior customer service, contact center, call center or customer care • Expertise in the hospitals or medical field is a strong advantage

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
5 Years
Apply Before:
Nov 26, 2017
Posting Date:
Oct 25, 2017

Bupa Arabia

Insurance / Takaful · More than 5000 employees - Jeddah

We started our first steps in healthcare through the establishment of Bupa Arabia; a partnership between Bupa Group and Nazer. Today, we’re the first specialized healthcare company in Saudi Arabia serving over three million members. Our partnership with Bupa Group enabled us to be the ideal healthcare provider in 190 countries; as we have been looking after the healthcare needs of individuals and businesses for over 70 years. Today, we’re the largest healthcare insurance company in Saudi Arabia, and we’re getting there with our 2020 strategic vision, which is: “Bupa Arabia is the greatest healthcare company in the Arab world. When it touches you, whether you are an employee, a member or a community member, you will live a longer, healthier, happier life. We have written history.” We look for core values in the people we hire: passionate, open, caring, authentic, accountable, courageous, and extraordinary. Our people share common aspirations, driven by our non-hierarchical environment. We consistently strive to reflect our values in everything we do – for members and for each other. We have clear goals, rules, and supporting mechanisms. Our values: Passionate Full of energy and inspiration Love what we do and why we do it Love our members Caring Big-hearted and compassionate Treat people with respect and kindness Everyone and everything matters Open Share freely Really listen and understand Embrace diversity Seek new ideas and other points of view Authentic True to ourselves Genuine and honest Say what we mean, mean what we say Accountable Always responsible Take ownership Make it happen Courageous Be brave Dare to try Speak up Extraordinary Go above and beyond Be the best we can dream to be Deliver outstanding results, big and small

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