Posted Oct 25, 2017 59 views
• Provide a high level of services to the customers.
• Maintain a thorough knowledge of all departments, Bupa Arabia network, products and services so that customers are provided accurate information on networks, treatments, paperwork requirements, and general queries with confidence at all times
• Resolves and inputs provider/client requests into CRM according to established guidelines.
• Provides customer satisfaction to both internal and external customers and strives to continuously improve service delivery.
Skills
• A Bachelor degree or Diploma from a recognized university/institute
• Very good communication skills in English
• Willing to work in shifts including night shifts
• Ability to multi-task in a fast paced changing environment and work well under stress
• 0-2 years of experience in customer service
Job Details
Bupa Arabia
We started our first steps in healthcare through the establishment of Bupa Arabia; a partnership between Bupa Group and Nazer. Today, we’re the first specialized healthcare company in Saudi Arabia serving over three million members. Our partnership with Bupa Group enabled us to be the ideal healthcare provider in 190 countries; as we have been looking after the healthcare needs of individuals and businesses for over 70 years. Today, we’re the largest healthcare insurance company in Saudi Arabia, and we’re getting there with our 2020 strategic vision, which is: “Bupa Arabia is the greatest healthcare company in the Arab world. When it touches you, whether you are an employee, a member or a community member, you will live a longer, healthier, happier life. We have written history.” We look for core values in the people we hire: passionate, open, caring, authentic, accountable, courageous, and extraordinary. Our people share common aspirations, driven by our non-hierarchical environment. We consistently strive to reflect our values in everything we do – for members and for each other. We have clear goals, rules, and supporting mechanisms. Our values: Passionate Full of energy and inspiration Love what we do and why we do it Love our members Caring Big-hearted and compassionate Treat people with respect and kindness Everyone and everything matters Open Share freely Really listen and understand Embrace diversity Seek new ideas and other points of view Authentic True to ourselves Genuine and honest Say what we mean, mean what we say Accountable Always responsible Take ownership Make it happen Courageous Be brave Dare to try Speak up Extraordinary Go above and beyond Be the best we can dream to be Deliver outstanding results, big and small
