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Job Description

  • Support the origination process and ensure customer retention and customer satisfaction levels are met in line with defined objectives

  • Handle, manage and direct customer queries and complaints

  • Maintain, update and analyse complaints register and monitor incidence frequency to make suggestions for improvement in service quality

  • Follow-up with Underwriting & Closing daily to obtain status of in-process applications and review status of with Mortgage Advisors

  • Continue follow-up of additional documentation requests from applicants and update Mortgage Advisors daily on incoming and outgoing documents


 Presentable & pleasant personality and mannerism
 Excellent communication and customer service skills
 At ease with computer technology and working in a paperless environment
 Ability to multi-task and work without constant direct supervisory management

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
No Preference
Minimum Education:
Career Level:
Entry Level
Minimum Experience:
2 Years
Work Permit:
Saudi Arabia
Apply Before:
Dec 02, 2018
Posting Date:
Sep 02, 2018
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Bidaya Home Finance

Real Estate/Property · 51-100 employees - Riyadh

BIDAYA Home Finance has been launched as a national real estate finance company for Saudi Arabia in 2015. Headquartered in Riyadh, BIDAYA is licensed under the Saudi Arabian Monetary Agency (SAMA), and offers professional and reliable sharia’a compliant financial solutions to both customers and part ...Read More