IT Technicians are the first line support for users of hardware and software in an office environment and offshore. Responsible for troubleshooting and fault finding to ensure that downtime is minimised. In addition to this the IT Technician will be responsible for supporting the network set up on any given site which requires IT functions.
Responds (in person or over the phone) to prioritised requests for IT support (software and hardware) from personnel (onshore and offshore)
Troubleshoots and undertakes fault finding to maintain end-user system functionality and relevant applications.
Sets up and configures hardware, installs upgrades and configures IT software in onshore environments.
Develops and delivers training for applications to end users.
Supports the planning of office/ facilities moves to ensure continuity of availability for the company’s IT systems (software and hardware).
Participates in projects and works with other IT teams or external vendors.
Supports remote users in a timely and efficient manner to minimise down time.
Reports damaged/ broken equipment so that replacements can be ordered.
Conducts electrical safety checks on computer equipment.
Monitors use of company IT systems and ensures compliance with company’s IT security policies and standards.
How this role fits in with the rest of the industry.
This role is vital to the industry to ensure work time is maximised by IT hardware and software being readily available, fit for purpose and dealing with issues in a timely and effective manner.
Basic entry requirements include (necessary)
HNC/ HND or foundation degree in related subject or equivalent
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